SUSAN RUIZ
Olivehurst,CA
Summary
Courteous and Self motivated individual with strong background Customer Service skills. Seeking an opportunity to obtain a position and a positive contribution to your company.
Overview
6
6
years of professional experience
Work History
Temporary Position
Comcast Cable Company
Sacramento, California
02.2010 - 08.2010
- Worked in the Cavalry Department
- I am familiar with using programs (ASCR, WFX, CSG, Microsoft -Excel)
- My duties are to assist technicians that call in to add DTA (Digital Transmitter Adapters) to customer’s accounts
- Adding and removing equipment codes to accounts
- Trouble-shooting over the phone with customers
- Confirm appointments
- Pay attention to detail
- Paid attention to whatever orders my boss wanted me to do
Host
Jims Restaurant
Helotes, Texas
10.2006 - 06.2007
- Worked as a host, taking food orders through the phone, seating people, serving food and drinks to customers
- Cleaning my station at the end of my shift making sure everything was stocked for next shift
Call Center Representative
ATT & SBC TELECOMMUNICATIONS
Sacramento, California
12.2004 - 03.2006
- Company Overview: (LOCAL REPAIRS DEPARTMENT)
- Worked in a fast paced call center identifying dial tone problems
- Troubleshoot with customers over the phone to find out if they had wiring problems on the inside of the house or if a technician needed to be dispatched out
- Assisted my lead supervisor making copies, faxing, re-organizing files, attend team meetings
- (LOCAL REPAIRS DEPARTMENT)
Medical Assistant (Extern Work)
Molina Healthcare
Sacramento, California
- Front and Back Office consisted of rooming patients, drawing blood, vaccinations, weighing, taking all vitals, EKG’s, taking co-payments, filing charts, phone handling, ordering and keeping stock of all necessary medical equipment
Education
Medical Assistant Program - Certified
High Tech Institute
Sacramento, CaliforniaHigh School Diploma -
International Studies Academy
San FranciscoSkills
- Attention to Detail
- Customer Service Representative
- Bilingual in English and Spanish
- Teamwork
- Problem Solving
- Interpersonal communication
- Flexibility
- Communication Skills
- Work Ethic
- Computer Literate
Timeline
Temporary Position
Comcast Cable Company
02.2010 - 08.2010
Host
Jims Restaurant
10.2006 - 06.2007
Call Center Representative
ATT & SBC TELECOMMUNICATIONS
12.2004 - 03.2006
Medical Assistant (Extern Work)
Molina Healthcare
Medical Assistant Program - Certified
High Tech Institute
High School Diploma -
International Studies Academy
Similar Profiles
Christine DeLucaChristine DeLuca
Analyst 4 at Comcast Cable CompanyAnalyst 4 at Comcast Cable Company
Markious F. HollandMarkious F. Holland
Employee Relations Advisor at Comcast Cable CompanyEmployee Relations Advisor at Comcast Cable Company
Tammi EdwardsTammi Edwards
Dispatcher at Comcast Cable CompanyDispatcher at Comcast Cable Company
Veronica RigginsVeronica Riggins
Customer Experience Specialist at Comcast Cable CompanyCustomer Experience Specialist at Comcast Cable Company
David FulsonDavid Fulson
Driver at Sharpe TransportationDriver at Sharpe Transportation