Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

SUSAN SAEZ

Elyria,Ohio

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Assistant

UH Hospitals
07.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Greeted patients and provided required paperwork to facilitate services.
  • Called patients to confirm scheduled appointments day in advance.

Medical Scheduler

Adams County Regional Medical Center
04.2020 - 06.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Maintained accurate patient records for proper tracking of patient history and treatment.

Collections Specialist

Robert A Schuerger Law
10.2019 - 04.2020
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded information about customers' financial status and collections status efforts.
  • Reviewed accounts to determine payment plan compliance.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Processed payments over phone and set up recurring drafts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.

Area Manager

Cheap Tobacco
04.2013 - 10.2019
  • Cheap Tobacco | Ohio.
  • Manage the operational aspects of stores within your assigned area:.
  • Oversee store managers and their employees:.
  • Collaborate with store managers to create strategic plans aligned with company objective:.
  • Ensure that sites in my jurisdiction are compliant with company guidelines and protocols:.
  • Establish training programs for staff members to improve sales outcome:.
  • Develop processes for location and individual performance evaluations:.
  • Monitor and control inventory at each location:.
  • Coordinate transportation and distribution of stock:.
  • Devise and implement sales and marketing campaigns:.
  • Create incentives to motivate employees to meet sales goals:.
  • Collect data and analyze reports to inform decision-making:.
  • Maintain financial information; prepare budgets; approve expenditures:.

Assistant Manager/Freight Manager

Dollar Tree
08.2008 - 04.2013
  • Dollar Tree | OH.
  • Managing the profitable operation of the retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising:.
  • Performing all opening and closing procedures:.
  • Implementing all operational and merchandising direction that is communicated from the Store Support Center:.
  • Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers:.
  • Assisting in the realization of store's maximum profit contribution protecting all company assets:.
  • Maintaining a high level of good customer service:.
  • Creative problem solving in the areas of: Associate Development Maximizing Sales Potential Controlling Expense and Shrink.

Education

Medical Billing and Coding Southern State - Medical Billing And Coding

Southern State Community College
Hillsboro, OH
05.2019

GED -

Able GED Program
Elyria, OH
06.2011

Skills

  • Creative problem solving
  • Customer service
  • Decision-making
  • Financial
  • Hiring
  • Inventory
  • Managing
  • Medical Billing
  • Merchandising
  • Office
  • Processes
  • Coding
  • Retail
  • Sales
  • File organization
  • Office management
  • Scheduling and calendar management
  • Dedicated team player

Certification

Medical Billing and Coding

Timeline

Administrative Assistant

UH Hospitals
07.2021 - Current

Medical Scheduler

Adams County Regional Medical Center
04.2020 - 06.2021

Collections Specialist

Robert A Schuerger Law
10.2019 - 04.2020

Area Manager

Cheap Tobacco
04.2013 - 10.2019

Assistant Manager/Freight Manager

Dollar Tree
08.2008 - 04.2013

Medical Billing and Coding Southern State - Medical Billing And Coding

Southern State Community College

GED -

Able GED Program

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SUSAN SAEZ