Susan Samson

• Successfully implemented processes and procedures over all departments increasing revenue by 100%
• Implemented five person Communications Center handling 200-300 calls daily.
• Formed Rescue department and POC for local shelters and humane societies; built a four-person rescue team.
• Transport coordinator
• Formed Scan team to move paper to digital files.
• Historical records and current records are available to team members via network share.
• HR – Payroll, benefits, bonus, raises and reviews.
• Monthly business calendar
• Production Reports – rotating doctors and appointment team
• Monthly bills/payments due
• Building maintenance and POC for building vendors
• POC for all equipment vendors – purchases, maintenance, and repair
• Support for 45+ team members
• Lunch and Learns
• Fixed everything possible to save the clinic money.

Deacon’s Heart

· Worked with non-profit formation company to incorporate non-profit.

· GoDaddy website builder

· POC for local grant awards

· Implemented tracking for grant requirements.

• Calendar Management for company owner
• Real Estate research Tax records
• Owner Information; Obtaining Offering Memorandums or other pertinent information.
• Submitting Letters of Intent as needed
• Weekly meeting with company owner for real estate opportunities review
• Weekly Building Inspections and Reports
• Assignment of necessary tasks to appropriate staff and/or vendors, contractors
• Creation of various google sheets and documents for tracking multiple projects.
• Real Estate Hot Sheet and Keep an Eye Sheet Lighting Inventory – three commercial tenant buildings.
• Maintenance of various shared google sheets and documents for multiple projects.
• Personal Assistant to company owner

• Regularly updated PFS and SREO for company owner
• Liaison between owner and property management companies for multiple tasks
• HUD Administrator – completed annual owner requirements for qualifying properties. Ensured property managers submitted required annual recertification in timely manner.
• Weekly Property Management Reports – review and report to findings to owner
• Integral part of acquisition of two large multi-family portfolios. Maintained all due diligence, final closing documents for two 1100+ unit apartment complex acquisitions. (January 2016 and December 2017) Information gathering and document execution between owners, investors, sellers, attorneys, and title companies.
• Execution and delivery of Investment Subscriptions documents for 56+ investors over two portfolios
• Prepared and maintained tax documentation and information for two separate accounting firms.
• QuickBooks payroll processing and required monthly tax deposits and reporting/filing for Quarterly Federal and State tax returns.
• Permit and licenses renewals.

Investor Relations

· Implemented and maintained Investor Portal

· Investor communications

· Formation and dissemination of various materials to investors

· Quarterly Investor Reports, Monthly Financials, Tax Returns and K1’s

· Weekly meeting with company owner for AP review, credit card purchases classification, travel expenses review, charitable contributions, calendar review.

· Project Cost Tracking (various stages) and information overview for multiple LLC’s

· Historical downtown Nashville property and East Nash Airbnb

· Cost Tracking for total project cost

· Owner out-of-pocket, bank notes and GC AIA progress payments

· Purchased and maintained office supply inventories; maintained all office equipment.

• March ‘13 – Office Manager for team of 20+
• January ’14 - Re-branded to TechnologyAdvice (managed team to forty members)
• Budget tracking on all aspects of Operations
• Purchasing and monthly reconciliation of personal company credit card -$20k limit
• Administrative support for Fulfillment, Marketing, Sales, and Leadership Teams
• POC for clients at invoicing and billing level as needed.
• Developed, negotiated, and maintained relationships with various vendors for lunches, monthly office celebrations, and team outings.
• Organized on-site networking events.
• POC for all building vendor relationships for multiple services
• Coordinated housekeeping and maintenance tasks.
• HR tasks as assigned.

• Administrative Assistant – Trade Show & Marketing Coordinator
• Coordination and attendance requirements for as many as eight national shows
• Securing booth, electric, packing and shipment of freight to and from show location
• Travel, lodging, business arrangements, and itineraries for attending employees – all required documentation and payment thereof.
• Maintenance of show equipment and supplies
• Compilation and analysis of expense and lead conversion data
• In-house e-marketing and design
• Liaison for Owner, Graphic Designer and Printer regarding brochures, marketing packet information, flyers, posters and advertisements for in-office use, publications, and e-marketing
• Customer Service Support
• Assistant to owner overseeing and managing AP/AR for additional small businesses and personal accounts.
• Personal Finances and monthly bill pay.
• Rental Home collections and deposits
• Rental Management of Historic Building – two stories consisting of 4-5 rental units.