SUSAN SANTARELLA
Summary
Effective communicator and team player committed to meeting performance goals. Experienced processor adept in managing high-volume, complex data while ensuring accuracy and efficiency. Skilled in utilizing industry software for data entry and analysis, with a strong grasp of compliance requirements. Known for ability to thrive under pressure and consistently meet tight deadlines, contributing significantly to operational efficiency. With proven problem-solving skills and commitment to continuous learning, ready to deliver top-notch performance in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Accounting Commissions Processor
Prominent Properties Sotheby's International Realty
Glen Rock, New Jersey
04.2022 - Current
- Process commissions for a large team of agents.
- Optimize invoicing processes to enhance revenue flow.
- Document incoming deposits, and process all transactions accurately.
- Participate in yearly audit processes, and contribute to thorough account cleanups each year.
- Utilize QuickBooks Online and Brokerage Engine for daily financial tasks, and engage in special projects managed through Asana.
New Jersey Realtor
Self-Employed
Bergen County, New Jersey
04.2019 - Current
- Residential and Commercial Sales and Rentals
- Referrals
Accounting Administrator
Prominent Properties Sotheby's International Realty
Glen Rock, New Jersey
10.2020 - 04.2022
- Logged transactions and payments into the DASH franchise system.
- Processed deposits using check scanner, and executed manual deposits seamlessly.
- Filed transaction records efficiently.
- Recorded financial transactions using QuickBooks.
- Coordinated across the organization using multiple channels such as email, Zoom, Slack and telephone.
- Handled all incoming mail and FedEx packages.
- Oversaw inventory replenishment.
Administrative Assistant
Friedberg Properties and Associates
Alpine, New Jersey
01.2020 - 10.2020
- Greeting visitors and clients in a professional manner, answering phone calls and emails to provide information, organizing and maintaining files, ordering business cards and name tags, ordering office supplies, checking P.O Box.
- Monthly sales reports, notifying agents of office sales meetings and company-wide seminars.
- Assisting all agents by ordering signage, creating fact sheets using Microsoft Publisher, comprising open house packets, completing commission statements, editing and posting photos to NJMLS.
- Creating and posting advertising to social media.
- Personally assisting the owner of the company.
Front Desk Coordinator
Baxt Cosmedical
Paramus, New Jersey
06.2019 - 01.2020
- Ensure efficient functioning of the front-desk.
- Managed high volume of incoming calls and scheduled appointments.
- Handled patient check-in and check-out processes efficiently.
- Managed inbound and outbound calls for sales opportunities.
- Proficient in handling electronic medical records.
- Reduced stock discrepancies consistently.
- Consistently delivered exceptional customer service.
Surgical Coordinator/Billing Support
Jeffrey D. Schiller, M.D.
Staten Island, New York
02.2002 - 12.2018
- Planned and managed outpatient and in-office procedures.
- Handled numerous interactions with patients, families, and physicians, and extensive communication with hospital staff.
- Managed and processed insurance approvals.
- Achieved operational improvements through the use of electronic billing methods.
- Implemented secure electronic prescribing systems.
- Coordinated daily schedules for the surgeon.
- Assisted with answering phones and scheduling appointments as needed.
Medical Transcriptionist
Jeffrey D. Schiller, M.D.
Staten Island, New York
01.2007 - 10.2017
- Transcribed correspondence to referring physicians.
Medical Transcriptionist
Self-Employed
Staten Island, NY
09.1997 - 01.2002
- Transcribed medical dictation from physicians encompassing patient histories, physical examinations and discharge summaries.
Education
Real Estate Sales Associate License -
Friedberg Real Estate School
Alpine, New Jersey03.2019
Diploma - Medical Transcription
International Correspondence School
Home Course06-1996
Bachelor's Degree - Business Administration And Management
SUNY - New Paltz
New Paltz, New York06-1993
Diploma -
Susan E. Wagner High School
Staten Island, New York01.1989
Skills
- Certified Quickbooks ProAdvisor
- Certified in Intuit Tax Prep
- QuickBooks proficiency
- Expertise in QuickBooks Online
- Brokerage Engine Software proficiency
- Asana Project Management
- Microsft Excel Skills
- Administrative Record Keeping
- Confidentiality Assurance
- Detail-Oriented Data Management
- Multitasking and Organizing Efficiency
- Recordkeeping proficiency
- Customer Service Excellence
- Document Organization
- Inventory Management
- DASH Implementation Expertise
- Google Drive Collaboration
- Skilled in Microsoft Word Formatting Techniques
- Proficient in Slack Communication
- BambooHR Experience
- NexTech Solutions Knowledge
- Visual Content Creation with Canva
- Social Media Management
References
Available upon request
Timeline
Accounting Commissions Processor
Prominent Properties Sotheby's International Realty
04.2022 - Current
Accounting Administrator
Prominent Properties Sotheby's International Realty
10.2020 - 04.2022
Administrative Assistant
Friedberg Properties and Associates
01.2020 - 10.2020
Front Desk Coordinator
Baxt Cosmedical
06.2019 - 01.2020
New Jersey Realtor
Self-Employed
04.2019 - Current
Medical Transcriptionist
Jeffrey D. Schiller, M.D.
01.2007 - 10.2017
Surgical Coordinator/Billing Support
Jeffrey D. Schiller, M.D.
02.2002 - 12.2018
Medical Transcriptionist
Self-Employed
09.1997 - 01.2002
Real Estate Sales Associate License -
Friedberg Real Estate School
Diploma - Medical Transcription
International Correspondence School
Bachelor's Degree - Business Administration And Management
SUNY - New Paltz
Diploma -
Susan E. Wagner High School
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