Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Santiago

Millville

Summary


Qualified Registered Professional Nurse with strong background in Medical-Surgical nursing. Adept at providing compassionate patient care and managing complex cases in fast-paced environments. Demonstrated expertise in wound care and post-operative recovery, leveraging critical thinking and teamwork to enhance patient outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Registered Nurse, Medical-Surgical Unit

Inspira Medical Center Vineland
09.2024 - Current
  • Improved patient outcomes by consistently providing high-quality nursing care and timely interventions.
  • Reduced hospital readmissions by developing thorough discharge plans and providing comprehensive patient education.
  • Developed strong rapport with a diverse range of patients building trust which facilitated better compliance with care plans.
  • Handled emergency situations calmly while implementing appropriate interventions, stabilizing patients and preventing further complications.
  • Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
  • Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.

Agency Registered Nurse

AMERGIS
04.2024 - Current
  • Administered medications and treatments as prescribed by physicians.
  • Assisted physicians with diagnostic procedures for accurate diagnoses and prompt treatment initiation.
  • .Contributed valuable input during interdisciplinary team meetings by sharing insights from directpatient interactions.
  • Provided compassionate support to patients during difficult moments in their healthcare journey, fostering trust and rapport.
  • Corrections, LTC, Subacute, School Nurse contracts/shifts

Registered Professional Nurse

Elmwood Hills Healthcare Center
03.2022 - 11.2024
  • Promoted infection control practices by maintaining strict adherence to sanitation standards and protocols throughout the unit.
  • Maintained accurate electronic health records to facilitate seamless care coordination between providers.
  • Participated in continuous professional development opportunities staying updated on advancements in nursing practice.
  • Streamlined nursing procedures to increase efficiency, ensuring timely completion of essential tasks.

Reimbursement Specialist

Enlightened Solutions
08.2019 - 03.2022
  • Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
  • Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
  • Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
  • Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.

Billing Specialist

Professional Gastroenterology Associates
08.2018 - 08.2019
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Call Center Supervisor

Freedom Mortgage Corporation
08.2016 - 03.2018
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.

Education

Bachelor of Science - Nursing

Post University
Waterbury, CT
08-2025

Associate of Science - Nursing

Jersey College
Teterboro, NJ
11-2023

No Degree - Practical Nursing

Lincoln Technical Institute
Moorestown, NJ
11-2021

High School Diploma -

Vineland High School
Vineland, NJ
06-2006

Skills

  • Intravenous therapy
  • Pre-and Post-operative care
  • Compassionate care
  • Clinical judgment
  • Vital signs monitoring
  • Critical thinking
  • Medication and IV administration

Certification

ACLS

BLS

Dysrhythmias

Timeline

Registered Nurse, Medical-Surgical Unit

Inspira Medical Center Vineland
09.2024 - Current

Agency Registered Nurse

AMERGIS
04.2024 - Current

Registered Professional Nurse

Elmwood Hills Healthcare Center
03.2022 - 11.2024

Reimbursement Specialist

Enlightened Solutions
08.2019 - 03.2022

Billing Specialist

Professional Gastroenterology Associates
08.2018 - 08.2019

Call Center Supervisor

Freedom Mortgage Corporation
08.2016 - 03.2018

Bachelor of Science - Nursing

Post University

Associate of Science - Nursing

Jersey College

No Degree - Practical Nursing

Lincoln Technical Institute

High School Diploma -

Vineland High School

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