Susan Sapa Olean
Finlayson,MN
Summary
Observant and Dependable Correctional Officer with several years experience notable in managing incarcerated persons populations, enforcing facility policies and ensuring safety and security. Skilled in crisis intervention, conflict resolution and communication contributing to safer environment for staff and incarcerated persons while consistently maintaining facility security. Previous work has positively impacted overall efficiency and safety within correctional facilities, reliable with experience in managing security operations and enforcing regulations within correctional facilities. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
26
26
years of professional experience
Work History
Correctional Officer
Minnesota Department Of Corrections
Moose Lake, MN
06.2013 - Current
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Demonstrated effective communication skills in addressing inmate conflicts and fostering a calm atmosphere within the facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Exhibited quick and appropriate action during critical incidents.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Supervised prisoners during meals, recreation time, work assignments, medical visits and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Conducted headcounts to ensure that all inmates were accounted for.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Inspected cells and other areas for contraband and safety hazards.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Maintained clear and open communications with facility areas to support safe operations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Detected potential threats and quickly defused conflicts.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Supervised inmates during day-to-day activities.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Reported work performed by inmates, inmate disturbances and rule violations to supervisors orally and in writing.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Instructed inmates in work assignments and explained tasks.
- Performed head counts, checking cells for missing inmates.
- Guarded facility entrances to screen visitors.
- Conducted fire, safety and sanitation inspections.
- Maintained records of prisoners' identification and charges.
- Reported on quality of inmate work and violations committed by prisoners.
Security Officer Supervisor
Mille Lacs Corporate Ventures
Hinckley, Minnesota
08.1998 - 10.2016
- Coordinated with local law enforcement agencies in order to provide mutual support during special events or operations.
- Responded promptly to emergency situations and coordinated with law enforcement agencies as needed.
- Monitored security personnel activities to ensure compliance with established policies and procedures.
- Supervised the development of security plans, strategies, and practices for assigned areas.
- Developed and implemented training programs for security officers on safety protocols and emergency response procedures.
- Provided direction and guidance to staff in the performance of their duties.
- Assisted in developing crisis management plans in order to minimize disruption during emergencies.
- Identified potential threats or risks and developed appropriate solutions to mitigate them.
- Reviewed incident reports prepared by Security Officers before submitting them for approval.
- Maintained records of daily activities related to incidents, patrols, alarms.
- Analyzed data from various sources in order to identify potential security breaches.
- Compiled regular reports regarding security operations including staffing levels, incident summaries.
- Interacted regularly with other departments in order to ensure a secure environment for customers and employees.
- Implemented corrective measures when necessary based on investigation results.
- Participated in interviews for new hires as well as disciplinary hearings for existing personnel.
- Conducted investigations into alleged violations of security regulations or procedures.
- Performed periodic audits of equipment usage and inventory levels ensuring accuracy at all times.
- Investigated any reported criminal activity occurring within the facility or grounds.
- Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored and logged key and key card issuance.
- Investigated security alarms, altercations and suspicious activity.
- Collaborated with law enforcement to resolve escalated situations.
- Supervised and authorized entry of employees, visitors or authorized persons.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Apprehended trespassers and rule violators and removed from premises.
- Mentored employees in handling issues with customers, tenants and other individuals.
Education
Associate of Science - Law Enforcement
Fond Du Lac Tribal And Community College
Cloquet, MN01-2015
Skills
- Facility Security and Procedures
- Records Management / Incident documentation
- Discretion and Confidentiality
- Ethical standards of conduct /Integrity and Honesty
- Crisis Intervention Training/ Behavioral disorders familiarity
- Mentorship/ Field training officer
Timeline
Correctional Officer
Minnesota Department Of Corrections
06.2013 - Current
Security Officer Supervisor
Mille Lacs Corporate Ventures
08.1998 - 10.2016
Associate of Science - Law Enforcement
Fond Du Lac Tribal And Community College
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