Susan Sarrazin
Everett,WA
Summary
Achieved successful outcomes in administrative and quality assurance roles through effective task management. Enhanced client satisfaction by providing compassionate support to patients and healthcare teams. Contributed to team success in dynamic environments through strong multitasking and organizational skills.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Indigo Urgent Care
03.2023 - 07.2025
- Conducted patient intake by collecting vital signs, medical history, and current health issues. Oversaw triage of urgent to emergent patients.
- Handled insurance verification and authorization for patient services, ensuring accurate billing.
- Managed appointment scheduling for patients, optimizing the clinic's daily operations.
- Collaborated with healthcare team members to develop and implement patient care plans.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Lead Certified Medical Assistant
Maxim Healthcare
10.2020 - 03.2023
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques for mass vaccinations and COVID-19 testing.
- Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed.
- Reduced wait times for patients by effectively managing the flow of the field-clinic, prioritizing tasks, and ensuring timely completion of duties.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Played an integral role in quality assurance measures by actively participating in chart audits, identifying areas for improvement and working to address identified issues.
- Consistently met compliance requirements through diligent documentation of all relevant information related to patient’s conditions or treatment.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Residential Youth Counselor
Cocoon House
10.2018 - 03.2020
- Maintained accurate documentation of resident progress, incidents, and interactions to provide comprehensive reports for case management.
- Implemented safety protocols and monitored environments to ensure the well-being of all residents during program activities.
- Developed and led recreational and therapeutic activities to enhance residents' physical, emotional, and social well-being.
- Collaborated with multidisciplinary teams to coordinate services and resources tailored to individual resident needs.
- Provided emotional support and guidance to residents during challenging times, fostering resilience and coping skills.
- Provided crisis intervention services as needed to address immediate concerns or challenges faced by residents.
- Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviors.
- Ensured compliance with all state regulations surrounding residential programs by maintaining accurate documentation of required paperwork and reporting any issues promptly to supervisors or administrators as needed.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Facilitated group discussions and activities that promoted social skills, teamwork, and conflict resolution among residents.
- Developed individualized care plans in collaboration with residents and case managers to support personal growth and stability.
Clinical Support Specialist
DESC
03.2017 - 10.2018
- Developed strong relationships with patients through empathetic communication and active listening skills, fostering trust and rapport.
- Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
- Implemented innovative solutions to complex medical cases, resulting in successful treatment plans and positive patient experiences.
- Promoted a patient-centered approach by actively listening to patient concerns and addressing their needs effectively.
- Performed routine office tasks necessary for office operation and presentation.
- Identified opportunities for process improvements within the clinical support team to enhance service delivery.
- Collaborated with community resources to facilitate access to support services for patients in need.
- Participated actively in quality assurance initiatives, identifying areas for improvement and implementing corrective actions as needed.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Complaint Analyst II
Spacelabs Healthcare
02.2016 - 02.2017
- Analyzed customer complaints to determine root causes and develop effective corrective actions.
- Collaborated with quality assurance teams to ensure compliance with regulatory standards and best practices.
- Participated in cross-functional meetings to present findings and recommend actions based on complaint trends.
- Utilized data analysis tools to identify patterns in complaint data, driving proactive service enhancements.
- Conducted thorough investigations into customer complaints, gathering all necessary evidence to make informed decisions on resolutions.
- Maintained detailed records of all resolved and unresolved complaints for future reference and analysis.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Conducted final QA analysis and closed complaint records.
Lab Accessioner
Incyte Diagnostics
01.2015 - 01.2016
- Accessioned laboratory specimens with precision, ensuring accurate data entry in laboratory information systems.
- Performed quality control checks on samples, verifying integrity and compliance with testing standards.
- Coordinated with couriers to ensure timely delivery of specimens, minimizing delays in testing processes.
- Utilized electronic systems for data management, ensuring accurate record-keeping and easy retrieval of information.
- Maintained high levels of accuracy with specimen identification, ensuring proper labeling and storage for effective testing.
- Maintained a clean and organized work area through regular cleaning and sterilization of equipment, ensuring adherence to infection control protocols.
Administrative Assistant
Axio Research
09.2012 - 12.2013
- Streamlined project workflows by providing essential clerical support to biostatisticians and project directors. Enhanced project management through meticulous documentation of DMC meeting minutes and timelines. Strengthened executive operations by delivering high-level clerical assistance to the CEO and production director. Improved meeting effectiveness by coordinating staff and client engagements. Achieved data integrity through diligent data entry and verification for research studies.
Certified Medical Assistant
Northwest Hospital ER
05.2009 - 08.2012
- Triage and directed emergency patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Medical Assistant
Parkview Physician Services
04.2008 - 05.2009
- Enhanced patient care by efficiently managing triage for surgical procedures and urgent cases. Delivered accurate vital measurements, performed EKGs, and executed wound care and phlebotomy. Streamlined administrative tasks including scheduling and insurance authorization, while proficiently handling multi-line phone operations.
Hospital Corpsman
United States Navy, USN
11.2003 - 11.2008
- Oversaw triage processes for surgical procedures and managed care for emergent patients. Monitored vital signs, executed EKGs, and administered wound care. Coordinated the management of exam rooms and the establishment of field hospitals. Facilitated X-ray operations. Led training and onboarding initiatives for new recruits.
Medical Assistant
Dr Susan Reis
08.2006 - 10.2007
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Educated patients about treatment plans, prescriptions, and follow-up care instructions.
- Performed routine lab tests such as urinalysis and blood draws with precision and care.
- Assisted physicians during examinations and minor surgical procedures, ensuring a smooth workflow.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Film Room Manager
Northwest Hospital Breast Center
08.2001 - 11.2003
- Coordinated the film scheduling process to ensure timely availability of imaging resources for patient appointments.
- Managed the organization and maintenance of film archives to facilitate efficient retrieval by radiologists.
- Collaborated with radiology staff to streamline workflow and improve the efficiency of film processing.
- Performed data entry tasks with precision, ensuring accurate records of patient imaging and related documents.
- Utilized CAD technology to enhance film analysis and support radiologists in diagnostics.
- Monitored the flow of incoming and outgoing films for appointments, ensuring timely access for medical professionals.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Health Administration
University of Phoenix
AZ09.2013
Associate of Arts - Business Administration And Management
University of Phoenix
AZ09.2011
Medical Assistant Registration - undefined
Bryman College
Lynnwood, WA08.2006
Hospital Corpsman/EMT - undefined
Naval Hospital Corps School
IL06.2004
GED - undefined
Shoreline Community College
Shoreline, WA08.2001
Skills
- MS Office Suite
- AR/AP
- Patient/Task Triage
- Case Management
- Self-Starter
- Team Player
- Clinical documentation
- Data entry
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Medical records management
- Patient care coordination
- Patient flow management
- Medical office administration
- Complex Problem-solving
- Inventory and supply management
- Medical billing
- Insurance claims
- Case Management
- Inventory management
- Adaptable
- Specimens collection
- EMR / EHR
- Vital signs monitoring
- Medical terminology knowledge
- Customer service
- Patient scheduling
- HIPAA compliance
Timeline
Medical Assistant
Indigo Urgent Care
03.2023 - 07.2025
Lead Certified Medical Assistant
Maxim Healthcare
10.2020 - 03.2023
Residential Youth Counselor
Cocoon House
10.2018 - 03.2020
Clinical Support Specialist
DESC
03.2017 - 10.2018
Complaint Analyst II
Spacelabs Healthcare
02.2016 - 02.2017
Lab Accessioner
Incyte Diagnostics
01.2015 - 01.2016
Administrative Assistant
Axio Research
09.2012 - 12.2013
Certified Medical Assistant
Northwest Hospital ER
05.2009 - 08.2012
Medical Assistant
Parkview Physician Services
04.2008 - 05.2009
Medical Assistant
Dr Susan Reis
08.2006 - 10.2007
Hospital Corpsman
United States Navy, USN
11.2003 - 11.2008
Film Room Manager
Northwest Hospital Breast Center
08.2001 - 11.2003
Medical Assistant Registration - undefined
Bryman College
Hospital Corpsman/EMT - undefined
Naval Hospital Corps School
GED - undefined
Shoreline Community College
Bachelor of Science - Health Administration
University of Phoenix
Associate of Arts - Business Administration And Management
University of Phoenix