Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Sawatsky

Visalia,CA

Summary

Polite and positive individual performing various duties, including scheduling appointments, managing incoming calls and providing dedicated customer service. Known for having terrific customer engagement, dependability and organization skills. Offers dynamic service to coworkers and guests. Passionate about promoting lasting customer satisfaction by delivering quality service and support.

Overview

5
5
years of professional experience

Work History

Health Concierge

Aetna, CVS Health
11.2023 - 03.2024
  • Maintained full and current understanding of available plans, products and services.
  • Provided information such as copay and premium details, pre-approval procedures and available products.
  • Handled daily inbound calls from health plan customers.
  • Resolved problems related to benefits, eligibility and claims.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Actively listened to customers, handled concerns quickly and deescalated major issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reduced claim processing time for faster customer service and improved satisfaction rates.

Receptionist/Scheduling Coordinator

California Kidds Pediatric Dentistry
05.2021 - 10.2023
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, and text message.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Updated patient records with accurate, current insurance policy information.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Verified insurance and communicated coverage to staff and patients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Front Desk Receptionist/Party Hostess

Visalia Adventure Park
02.2019 - 07.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Planned coverage needs and organized services to support incoming special events.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations with as many as 100 to 150 nightly guests.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.

Education

Associate Degree In Sociology -

College of The Sequoias
Visalia, CA
06.2022

High School Diploma -

El Diamanté High School
Visalia, CA
06.2019

Skills

  • Time management
  • File management
  • Scheduling
  • Phone Inquiries
  • Problem-solving
  • Office Supplies and Inventory
  • Front Desk Operations
  • Payment Processing
  • Patient Engagement
  • Critical Thinking
  • Customer Support
  • Active Listening
  • Data entry proficiency
  • Patient confidentiality
  • Insurance Verification

Timeline

Health Concierge

Aetna, CVS Health
11.2023 - 03.2024

Receptionist/Scheduling Coordinator

California Kidds Pediatric Dentistry
05.2021 - 10.2023

Front Desk Receptionist/Party Hostess

Visalia Adventure Park
02.2019 - 07.2020

Associate Degree In Sociology -

College of The Sequoias

High School Diploma -

El Diamanté High School

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Susan Sawatsky