Susan Sayler

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

• Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
• Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
• Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
• Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
• Handled marketing and financial tasks as an independent operator.

• Developed open rapport with patients, encouraging sharing of questions and concerns.
• Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
• Prepared and led support groups for patients.
• Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.

• Utilized a variety of therapeutic modalities based on individual client needs, enhancing overall effectiveness of interventions.
• Increased client engagement in therapy sessions through the use of empathetic listening and motivational interviewing techniques.
• Promoted mental health awareness within the community through participation in outreach initiatives and educational presentations.
• Implemented trauma-informed care approaches within therapy sessions leading to increased resilience among client populations.
• Assisted clients in setting realistic goals for therapy sessions, leading to improved overall satisfaction with treatment outcomes.
• Improved client outcomes by implementing evidence-based treatment plans tailored to individual needs.
• Enhanced patient progress by collaborating with multidisciplinary teams, including psychiatrists, social workers, and case managers.
• Led therapeutic group sessions.

Managed four employees and social media customer service for large nonprofit