Dynamic and customer-focused professional with extensive experience at Marriott, excelling in high-pressure environments. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in managing reservations and multitasking, ensuring seamless guest experiences while maintaining a friendly, positive attitude. Adaptable and dependable, committed to achieving team goals.
Work History
Hotel Front Desk
Marriott Residence Inn Rhw
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Performed effectively in solo tasks and team projects.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Reservation Agent
Marriott Worldwide Reservation Center
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Provided customers with information about availability and pricing.
Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
