Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Quote
Interests
Work Preference
Languages
Timeline
Intern
Susan Schmit

Susan Schmit

Naples,FL

Summary

Client experience professional with focus on enhancing customer satisfaction and loyalty. Skilled in managing client relationships, resolving issues, and identifying opportunities for improvement. Strong emphasis on team collaboration and adaptability, consistently delivering results in fast-paced environments. Known for empathy, effective communication, and strategic problem-solving abilities.

A client relations professional with extensive expertise in enhancing customer experiences and ensuring satisfaction. Highly skilled in identifying client needs and providing effective solutions. Known for exceptional teamwork, adaptability, and focus on achieving impactful outcomes.

Experienced with client relations, utilizing excellent communication to address and resolve issues promptly. Delivers personalized service that fosters client loyalty and satisfaction. Knowledge of conflict resolution and relationship management ensures positive client interactions and long-term retention.

Knowledgeable and dedicated customer service professional with extensive experience in hearing aid sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Custom Pubs Specialist with over 15 years of experience in the print and news industry. Excellent reputation for solving issues and assisting with customer satisfaction. Consistently saved costs for the company by making deadlines on a daily basis.

Overview

20
20
years of professional experience

Work History

Client Experience Specialist

Lifestyle Hearing Corp; Collier Hearing; Hear USA
06.2021 - 05.2025
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
  • Conducted regular follow-ups with clients to ensure continued satisfaction and identify potential areas for improvement.
  • Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
  • Greeted clients when they came to the office for their appointment
  • Scheduled clients for upcoming appointments
  • Reached out to clients for future appointments to generate new revenue
  • Collected payments for all purchases
  • Managed approximately 18-22 clients per work day in person and 30+ calls per day
  • Provided comprehensive product knowledge and support, enabling clients to make informed decisions about their purchases.
  • Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
  • Implemented effective communication strategies to keep clients informed during service delivery processes.
  • Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.
  • Resolved complex client issues, resulting in higher customer retention rates.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Custom Pubs Specialist

The News-Press
06.2005 - 07.2020
  • Planned and executed work with proper tools and materials to maximize efficiency.
  • Worked closely with team members to maintain high standards of quality and encourage repeat business.
  • Utilized Adobe Photoshop and Acrobat to prepare jobs for color proofs and print.
  • Imported electronic or print files using InDesign and made color, digital image and text corrections.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

High School Diploma -

Central Catholic High School
Allentown, PA

Skills

  • Problem Solving
  • Management Experience
  • Easy Going Personality
  • PC and Mac Computers Skilled
  • MS Office
  • Patience and composure
  • Exceptional communication
  • Sales support
  • TCM Expert (Total Care Management Scheduling Program)

Accomplishments

2023 and 2024 top hearing aid sales for region in WSAudiology

Software

Microsoft Word

Microsoft Excel

Adobe Products

Total Care Management (TCM) Scheduling Program

Teams

Microsoft Outlook

Apple Phones

Apple Software

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Interests

Travel

Scrapbooking

Treasure Hunting

Fishing

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Company CultureHealthcare benefitsPaid time offPaid sick leave

Languages

English
Professional Working

Timeline

Client Experience Specialist

Lifestyle Hearing Corp; Collier Hearing; Hear USA
06.2021 - 05.2025

Custom Pubs Specialist

The News-Press
06.2005 - 07.2020

High School Diploma -

Central Catholic High School

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