Susan Schrader
Rochester
Summary
Medical Assistant/administrative Assistant for fast paced physician/surgeon office. Advanced medical terminology knowledge OB/GYN as well as General Surgery. Years of experience in the medical field clinical as well as administrative.
Overview
34
34
years of professional experience
Work History
Medical Assistant/Medical Secretary
Rochester OB/GYN
125 Lattimore Road
08.1990 - 01.1997
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Answered phones and made appointments for multiple physicians.
- Greeted patients for the check in process.
- Assisted patients with the check out process.
- Scheduled surgeries.
- Assisted physician with all in office procedures.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
Medical Secretary
Dr. Vincent Chang
Rochester
12.2007 - 11.2015
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Prepared patient charts accurately and neatly for the clinic.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Determined prior authorizations for medication and outpatient procedures.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Coordinated luncheons with Pharmaceutical Representatives.
- Researched questions and concerns from providers and provided detailed responses.
- Maintained strict patient and physician confidentiality.
- Expertly transcribed medical reports for a variety of physicians in a hospital setting.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Precisely evaluated and verified benefits and eligibility.
- Evaluated patients’ financial status and established appropriate payment plans.
- Updated patient financial information to guarantee accuracy.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Filed all workers Compensation Claims
- Physician Credentialing
- Obtained Medical Records
- Checked patients out
Medical Secretary
Irondequoit Pediatrics
Rochester
08.2017 - Current
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Filed all Workers Compensation Claims
- Scheduled office appointments
- Greeted and checked patients in
- Helped patients with the check out process
- Scanned medical records during the switch over to electronic medical records
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Accurately posted and sent out all medical claims.
- Submitted electronic/paper claims documentation for timely filing.
- Diligently filed and followed up on third party claims.
- Coordinated luncheons with Pharmaceutical Representatives.
- Posted and adjusted payments from insurance companies.
- Identified and resolved patient billing and payment issues.
- Professionally and courteously verified appointment times with patients.
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Prepared patient charts accurately and neatly for the clinic.
- Determined prior authorizations for medication and outpatient procedures.
- Researched questions and concerns from providers and provided detailed responses.
- Maintained strict patient and physician confidentiality.
- Precisely evaluated and verified benefits and eligibility.
- Responded to correspondence from insurance companies.
- Evaluated patients’ financial status and established appropriate payment plans.
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Updated patient financial information to guarantee accuracy.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Education
High School Diploma -
Ardsley High School
1976
Associate of Science - Management
The Berkeley College
1980
Certificate - Medical Transcription
Monroe Community College
2005
Skills
- Medical terminology expert
- Records management professional
- Patient referrals expert
- Familiar with commercial and private insurance carriers
- Understands insurance benefits
- Composed and professional demeanor
- Close attention to detail
- Adept multi-tasker
- Excellent verbal communication
- Office support (phones, faxing, filing)
- Excellent verbal communication
- Resourceful and reliable worker
- Hospital inpatient and outpatient records
Timeline
Medical Secretary
Irondequoit Pediatrics
08.2017 - Current
Medical Secretary
Dr. Vincent Chang
12.2007 - 11.2015
Medical Assistant/Medical Secretary
Rochester OB/GYN
08.1990 - 01.1997
High School Diploma -
Ardsley High School
Associate of Science - Management
The Berkeley College
Certificate - Medical Transcription
Monroe Community College