Susan Schroll
Irving
Summary
Accomplished executive with a proven track record at Essential Insurance Concepts Group Inc, adept in operations management and organizational development. Excelled in fostering growth, enhancing operational efficiency by implementing strategic initiatives, and cultivating strong partnerships. Demonstrated leadership in mergers and acquisitions, achieving significant improvements in customer satisfaction and operational cost reduction.
Overview
26
26
years of professional experience
Work History
COO
Essential Insurance Concepts Group Inc
01.2022 - 12.2024
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Implemented innovative solutions to drive continuous improvement in product quality and customer satisfaction.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed a book of property /casualty and commercial clients
President
Essential Insurance Concepts Group Inc
12.2011 - 01.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Reduced operational costs through strategic cost management initiatives.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Customer Service and Sales Associate
Allstate Insurance Merritt /Huffman Agency
06.1999 - 01.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managing clients policy transaction
Shareholder and Sales Representative
Texas Insurance Exchange Group
01.2010 - 12.2011
Education
High School Diploma -
MacArthur High School
Irving, TXSkills
- Operations management
- Organizational development
- Operations oversight
Managing an office
P&C Licensed
Seasoned Sales Agent
Customer Retention
Customer Service
Outbound/Inbound Sales Specialist and Consultant
Timeline
COO
Essential Insurance Concepts Group Inc
01.2022 - 12.2024
President
Essential Insurance Concepts Group Inc
12.2011 - 01.2023
Shareholder and Sales Representative
Texas Insurance Exchange Group
01.2010 - 12.2011
Customer Service and Sales Associate
Allstate Insurance Merritt /Huffman Agency
06.1999 - 01.2023
High School Diploma -
MacArthur High School
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