Susan Schultz
Daphne,AL
Summary
To work for a company that supports a dedicated team member with strong work ethics that believes in exemplary customer service. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
17
17
years of professional experience
Work History
CSM, cashier
Piggly Wiggly grocery Store
10.2022 - 11.2023
- Supports customer service team, back up management with balancing tils, accounting and bank deposits.
Healthcare
Independent elderly care provider
10.2022 - 11.2023
- Prepare meals, administered medications and charted vitals, supported any medical needs they required as well as companionship.
Medical Assistant & BHT
Vivant (Brighter Heights of Arizona)
05.2018 - 10.2022
Specialist/Admission Associate
A Sober Way
05.2017 - 12.2017
Business Health Administration/Client Health Care
Betty Ford Center
10.2006 - 03.2015
- Medical field included Administrative duties for psychiatric provider inclusive of all medication review scheduling, client vitals, maintain all documentation on client profiles, Process new med orders and refills
- Responsible for all current staff and client Covid-19 tests.
- Oversee group homes & BHT’s
- Facilitating monthly orientation ensuring staff is updated on medication passing protocol and blood pathogen training
- Verify monthly med tracking from group homes on MARS and in addition to monthly MAR audits on each audit to ensure accuracy.
- Years of experience in working as Administrator or House Manager in Behavioral/Mental Health group homes providing care to clients
- Knowledgeable with all areas of scheduling and appointment setting with detailed follow up.
- Multiple years working as Medical Assistant to Psychiatric provider such as scheduling medication reviews, taking vitals for those with appointments, assisting Pychiatric provider with all lab orders and client medication orders
- Process new orders and refills from psychiatric provider for clients when needed.
- Managed residential housing for 70 clients for 90 day program
- Worked in HR and Compliance department responsible with Provider contracts, audits, residential licensing.
- Extensive experience with Office operations in Healthcare and Corporate field.
Education
Associate of Science - Business Health Administration
California Coast University
Santa Ana, CaliforniaSkills
- Detail Oriented
- Resourceful
- Problem Solver
- Dependable
- Excellent communication with client’s, staff, and providers to ensure deadlines are met Supervised 18-70 clients gaining respect and trust
- Handling Escalations
Additional Information
Dear Hiring Manager,
Although my career has been based around the medical administrative field for the last 18 years, it has been very diversified with multiple tasks that has allowed me to be part of front office management and excellent client care.
I have worked in retail positions during my working career always working with customers and making sure their needs are met as well handling high volumes of cash and balancing tils nightly.
I would be very interested in discussing any opportunity I can offer your organization which will allow me to put my skills to use. I am available any shifts, weekends and holidays.
From 10/22 -11/2023 I worked in elderly homecare for several clients in hospice who have all since passed and had personal family matters to deal with out of state which explains why has not been updated on my resume.
I am now looking forward to finding steady employment and feel confident I can meet the qualifications needed for this position.
Sincerely
Susan Schultz
Timeline
CSM, cashier
Piggly Wiggly grocery Store
10.2022 - 11.2023
Healthcare
Independent elderly care provider
10.2022 - 11.2023
Medical Assistant & BHT
Vivant (Brighter Heights of Arizona)
05.2018 - 10.2022
Specialist/Admission Associate
A Sober Way
05.2017 - 12.2017
Business Health Administration/Client Health Care
Betty Ford Center
10.2006 - 03.2015
Associate of Science - Business Health Administration
California Coast University
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