Susan Schwark
Nampa,Idaho
Summary
Dynamic professional with a proven track record in healthcare operations, account management, and customer service within pharmacy benefit management services. Aiming to leverage leadership experience as Vice President of Operations to drive business growth and enhance patient satisfaction. Resourceful Vice President with over 8 years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
15
15
years of professional experience
1
1
Certification
Work History
VICE PRESIDENT OF OPERATIONS
Bridgewell Medical
02.2022 - Current
- Spearheaded initiatives resulting in the acquisition of new accounts and strengthened relationships, leading to a substantial increase in revenue
- Successfully implemented integrations between various corporations, enhancing overall operational efficiency
- Conducted comprehensive training programs for partners, optimizing resource utilization and ensuring seamless business operations.
PATIENT CARE MANAGER
Bridgewell Medical
05.2018 - 02.2022
- Managed the onboarding process for new client, customer, and employee accounts with a primary focus on patient care
- Oversaw day-to-day operations, providing guidance and support for new hires and existing accounts
- Pioneered customer engagement through innovative strategies and facilitated ongoing clinical training initiatives.
MEDICATION HISTORIAN
St. Luke's Health Plans
05.2016 - 09.2018
- Analyzed patient medication history with a 100% accuracy rate, compiling the most up-to-date home regimens
- Reviewed doctor's notes, medication administration records, and obtained current medication lists to ensure accuracy.
PHARMACY TECHNICIAN
Various Positions
La Mesa, CA
08.2008 - 06.2016
- Demonstrated precision in inputting extensive physician orders with 100% accuracy
- Verified patient coverage with insurance companies, obtaining prior authorizations as needed
- Managed pharmacy inventories, resolved rejections, and maintained effective communication with patients and healthcare providers.
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MANAGEMENT -
Western Governors' University
06.2025
Skills
- Strategic Planning and Execution
- Leadership Training
- Purchasing and Planning
- Operations Oversight
- Cost Analysis and Savings
- Process Improvements
- Strategy Development
- Performance Analysis
- Business Administration
- Budget Control
- Succession Planning
- Business Development
- Customer Retention
- Revenue Generation
- Business Forecasting
- Contract Administration
- Data Management
- Program Administration
- Quality Assurance
- Sales Tracking
- Performance Improvement
- Administrative Management
- Schedule Management
- Employee Development
- Customer Service Management
- Employee Relations
- Data Analysis
- Business Leadership
- Systems Implementation
- Staff Scheduling
- Delegating Work
- Team Leadership
- Strategic Planning
- Client Account Management
- Customer Relations
- Revenue Growth
- Staff Hiring
- Performance Improvements
- Training Management
- Database Maintenance
- Staff Management
- Performance Evaluation and Monitoring
- Employee Motivation
- Operations Management
- Human Resources
- Employee Scheduling
- Recruitment
- Policy Development and Enforcement
- Business Management
- Hiring and Onboarding
- Marketing Strategies
- Records Organization and Management
- Advertising Campaign Development
- Calendar Management
- Desktops, Laptops, and Mobile Devices
Certification
- Nationally Certified Pharmacy Technician
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
VICE PRESIDENT OF OPERATIONS
Bridgewell Medical
02.2022 - Current
PATIENT CARE MANAGER
Bridgewell Medical
05.2018 - 02.2022
MEDICATION HISTORIAN
St. Luke's Health Plans
05.2016 - 09.2018
PHARMACY TECHNICIAN
Various Positions
08.2008 - 06.2016
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MANAGEMENT -
Western Governors' University
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