Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Susan Schwartz-Volenec

Onalaska,WI

Summary

I am a motivated worker with over 40 years of experience offering office support and customer service in the retail and hospitality industry.

I am an energetic and reputable worker possessing strong work ethic, professional demeanor and superb initiative. I have exceptional customer service and decision-making skills.

I have organized Administrative experience with daily office needs and managing general administrative activities.

You will also find me to be a hardworking employee with excellent customer service, multitasking, and time management abilities. I am loyal to my employer and devoted to giving every customer a positive and memorable experience.

Overview

40
40
years of professional experience

Work History

Marketing Specialist

Magnum Media
Onalaska, WI
05.2023 - Current
  • Developed and maintained relationships with clients to increase sales opportunities.
  • Coordinated with creative teams to ensure effective execution of marketing plans.
  • Participated in regular meetings with senior management to discuss project status updates.
  • Conducted market research to identify potential customers and untapped markets.
  • Provided technical support for clients regarding account setup processes and procedures.

Sales Associate

Ace Hardware West Salem
West Salem, WI
04.2021 - 05.2023
  • Assisted customers with product selection based on their individual needs and preferences.
  • Provided information on special orders, warranties and delivery options.
  • Loaded and unloaded trucks with merchandise using pallet jacks or hand trucks.
  • Managed store opening and closing tasks including setting alarms, counting money drawer.
  • Stocked shelves with merchandise from the storeroom or warehouse.
  • Tracked incoming shipments to verify accuracy of order quantities.
  • Processed cash payments, credit card transactions and refunds accurately.
  • Operated point-of-sale terminals efficiently to process orders quickly.
  • Monitored inventory levels to ensure adequate stock for customer demands.
  • Greeted customers in a friendly manner and answered inquiries about products, prices and availability.
  • Completed daily paperwork such as invoices, receiving documents and shipping labels.

Assistant Manager

Harbor Freight Tools USA
La Crosse, WI
01.2014 - 11.2020
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Cultivated loyal customer base by providing excellent customer service.
  • Processed sales transactions via cash register and telephone orders.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Resolved conflicts between employees or customers in a professional manner.
  • Executed all merchandising directives accurately according to planograms.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Monitored inventory levels and reordered merchandise as needed.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Developed promotional strategies to increase sales and profitability.
  • Coordinated with vendors for product availability and delivery schedules.
  • Assisted in the development of store policies and procedures.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Delegated tasks and communicated expected deadlines to team members, supervising task completion.

Education

Associate of Science - Data Processing Technology

Western Technical College
La Crosse, WI
05-1984

Skills

  • Communications Management
  • Client Needs Assessment
  • Media Relations
  • Database Management
  • Business Administration
  • Cash Handling
  • Retail Merchandising
  • Payment Processing
  • Inventory Management
  • Customer Assistance
  • Store Organization
  • Teamwork and Collaboration
  • Excellent Communication
  • Store Opening and Closing
  • Relationship Building
  • Team Collaboration
  • Reliable and Responsible
  • Decision-Making
  • Team Supervision
  • Documentation and Reporting
  • Multitasking
  • Analytical Thinking
  • Building Customer Loyalty
  • Sales Expertise
  • Interpersonal Communication
  • Excellent Written and Verbal Communication
  • Effective Communication
  • Problem-Solving Aptitude
  • Engaging With Diverse Customers
  • Continuous Improvement

Affiliations

My husband and I firmly believe in giving back to our community.

I am a Co-Director of the Miss LaCrosse/Oktoberfest Scholarship Program

I serve on the Oktoberfest Special Fester Committee and work with the Donna Guepfer Special Fester Foundation

I am also co-chairman of the Oktoberfest Visiting Dignitaries Committee

I administer the eucharist at Church and I am a former President of a Daycare.

I volunteer with Coulee Region Mardi Gras and my husband and I were Rex and Queen in 2010.

Timeline

Marketing Specialist

Magnum Media
05.2023 - Current

Sales Associate

Ace Hardware West Salem
04.2021 - 05.2023

Assistant Manager

Harbor Freight Tools USA
01.2014 - 11.2020

Associate of Science - Data Processing Technology

Western Technical College

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Susan Schwartz-Volenec