Susan Selim
Hoffman Estates,IL
Summary
Positive and diligent professional effective at promoting tenant satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented property manager with demonstrated operational and leadership skills. Offering 4+ years of Commerical Property Management experience paired with goal-oriented and performance-minded approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Commercial Property Manager
Imperial Realty
02.2024 - Current
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Comerical property manager
ECD Company (SMASHotels)
09.2019 - 01.2024
- Manage three commercial buildings totally 154,569 square feet
- Responsible for all property operational activities such as property inspections, quotes for large projects, building maintenance, landscaping, parking lots, manage our vendors/contracts, inspections, and maintaining good relationships with all tenants
- Oversee 3 Property Engineers that handle all property maintenance, tenant work orders, building projects, and inspections
- Administration work such as processing invoices, payroll, monthly tenant statements, annual budgets for 3 commercial buildings, oversee association of CityPark, annual association meetings, working with village on permits/applications
- Work closely on new tenants move ins and buildouts, new tenant leases, amendments for current tenant leases, and move out process/inspections.
Assistant General Manager
Fairfield Inn and Suites Chicago/mag Mile
03.2016 - 09.2019
- Acting Director of Housekeeping from January 2018-June 2018
- On property HR for the entire team of 50+ employee’s
- Daily managing hotel inventory, rates, restrictions, and demand using Marriott One Yield
- Overseen the hiring, onboarding, and training of all new team members
- Account Payable/Accounts Receivable
- Handle all escalated guest issues, and manage on a daily basis our Marriott GSS, and all 3rd Party Website reviews
- Work closely with department heads to ensure monthly expenses are kept within budget, and detailing monthly ownership P&L review
- Payroll
- Overseen the creation of a quarterly Front Office incentive program for TripAdvisor ranking, and working with our Engineering team on a special project tracking system
- Manage and Supervise the Front Office, Housekeeping, Engineering, Breakfast, and Valet team.
Assistant General Manager
Springhill Suites Chicago O’hare
03.2014 - 03.2016
- Accounts Receivable/Accounts Payable
- Payroll
- Manage and supervise the Guest Service Manager, Executive Housekeeper, Chief Engineer, and Guest Experience Manager
- Manage hotel rates, inventory, and rate restrictions
- Manager our corporate weekly and monthly reposting
- Handle all new hire onboarding and ensure proper brand training is completed
- Maintain good guest relations by ensuring quality of service, food, and resolving any guest issues
- Implement cost control for labor, food, and other controllable expenses
- Reviews and analyzes monthly operating statements to monitor progress toward established targets
- Working hand in hand with Sales on room blocks and functions.
Education
Northeastern Illinois University
Chicago, IL01.2004
High School Diploma -
Maine South High School
Park Ridge, IL01.2003
Skills
- Budgeting & Controlling P&L
- Proficient In Yardi, Property Matrix, and Microsoft
- Accounting/Payroll
- Human Resources
- Rent Collection
- Building Maintenance
- Time Management
- Attention to Detail
- Strong Communication
- Property Inspections
Timeline
Commercial Property Manager
Imperial Realty
02.2024 - Current
Comerical property manager
ECD Company (SMASHotels)
09.2019 - 01.2024
Assistant General Manager
Fairfield Inn and Suites Chicago/mag Mile
03.2016 - 09.2019
Assistant General Manager
Springhill Suites Chicago O’hare
03.2014 - 03.2016
Northeastern Illinois University
High School Diploma -
Maine South High School
Similar Profiles
Ishan KalraIshan Kalra
Real Estate Agent at Imperial RealtyReal Estate Agent at Imperial Realty
Scott SmithScott Smith
Residential Realtor at Remax Realty / Keller Williams Realty / EXp RealtyResidential Realtor at Remax Realty / Keller Williams Realty / EXp Realty
Bianca BartsheBianca Bartshe
Manager of Internal Audit at Imperial PFSManager of Internal Audit at Imperial PFS