SUSAN SERVATI
Macedon,New York
Summary
HUMAN RESOURCE PROFESSIONAL offering 20+ years of Human Resource experience with an outstanding record of progressive leadership achievement spanning every touchpoint of the HR function to foster a culture of excellence, mitigate risk, and ensure regulatory compliance. A highly knowledgeable and collegial performer, goal oriented professional entrusted by senior and C-Suite management to explore emerging trends and create a strategically aligned infrastructure to ensure a state-of-the-art HR program reflective of consummate ethics, HR principles, practices and standards. Further qualified as deadline adherent with excellent time management, multitasking, and conflict resolution skills. Detail oriented and meticulous, enjoy a reputation as a proactive problem solver and strong team builder. Excellent time management with the ability to keep projects moving toward their ultimate goals and objectives. Accomplished Human Resource Business Partner, Manager and Director with 15+ years of experience leading human resources operations and organizational planning. Well-versed in employment laws, performance appraisals, salary structure, and benefits program management. Seasoned expert at protecting company interests and building successful office culture to promote employee retention and performance.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Director, Human Resource
Calvary Robotics Design Team Inc.
Webster, New York
05.2023 - Current
- Facilitated conflict resolution between employees and managers when necessary.
- Maintained up-to-date knowledge of state and federal labor laws relating to human resources functions.
- Provided leadership coaching and mentoring support for employees at all levels of the organization.
- Resolved employee relations issues in a timely manner while ensuring equitable treatment of all personnel.
- Lead and implemented HR strategies, policies, and procedures to ensure compliance with all labor laws.
- Advised managers on best practices related to managing their teams effectively.
- Worked closely with management teams to provide guidance on organizational structure changes.
- Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
- Worked with department managers to assess needs.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations.
- Launched EEOC and Affirmative Action investigations and resolved employee complaints.
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
Director, Human Resource
Wm. B. Morse Lumber Co./Morse Sash & Door/NextGen Building Components
Rochester, New York
04.2021 - 05.2023
- Facilitated conflict resolution between employees and managers when necessary.
- Developed high performing teams through effective recruiting techniques and selection processes.
- Ensured compliance with safety regulations by providing risk assessment training programs.
- Provided leadership coaching and mentoring support for employees at all levels of the organization.
- Resolved employee relations issues in a timely manner while ensuring equitable treatment of all personnel.
- Lead and implemented HR strategies, policies, and procedures to ensure compliance with all labor laws.
- Advised managers on best practices related to managing their teams effectively.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Identified potential areas of improvement within Human Resources operations through analysis of metrics and feedback from stakeholders.
- Updated records in HR software system with changes in salary or other personal information of employees.
- Developed and implemented HR policies, procedures and programs to ensure compliance with legal regulations.
- Provided guidance to managers on personnel matters such as hiring, disciplinary action and conflict resolution.
- Assisted in developing job descriptions for existing positions as well as new ones created due to organizational growth.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Conducted exit interviews and completed employment termination paperwork.
Human Resource Business Partner
HUBBELL POWER SYSTEMS, INC.
LeRoy, New York/Wadsworth
03.2019 - 03.2021
- An engaged HR leader who acts as a coach, mentor and leader to an assigned business Unit
- Deliver and implement HR services and requirements in a way that assists the organization in achieving its business objectives, while ensuring a high degree of consistency throughout the organization
- Established in 1994, Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of transmission, distribution, substation, underground, OEM and communications products used by utilities
- HPS products are also used in the civil construction, transportation, gas and water industries
- Coordinate employee transfers, status changes, new hire onboarding, conduct exit interviews and provide recommendations for corrective action
- Assists and/or advises management in the development and implementation of plans to promote employee engagement and positive employee relations
- Provide support, guidance and coaching to people leaders in setting goals, managing performance, implementing corrective actions and improvements, creating documentation and developing the capabilities of their team members
- Analyze needs, develop and deliver individual coaching and/or group training for managers and/or employees
- Participate and contribute in regular plant, union, team/HR meetings to actively participate in continuous improvement for the HR function and plant operations
- Provide leadership with guidance working with HR Shared Services to ensure their departments accurately maintain system records
- Coordinate with teams to maintain compliance with federal, state and local employment and benefits laws and regulations
- Prepare reports and analysis according to the needs of the HR function for the assigned region
- (EEOC, SOX, VET, Headcount, compensation, new hire, terms, etc.) Maintain a focus on union avoidance, manager training, and employee relations
- Responding to EEOC charges, unemployment claims, employee complaints and concerns
- Perform project management duties and team facilitation.
Human Resource Generalist
LEWIS TREE SERVICE
Rochester, New York
06.2012 - 06.2018
- Serve as the point of contact for regional human resource administration
- Founded in 1938, Lewis Tree Service is an employee-owned company doing business in 37 states with 4,500 union and non-union personnel
- It is North America's second largest provider and leader of vegetation management services for public utilities, railways, co-ops, and municipalities
- Supervise, recruit, coach, train, manage and evaluate a team of Field RVP's, DM's, Areas Supervisors and Managers within 3 Regions/8 Divisions (700+ field employees)
- Ensure that operations are managed in accordance with the Code of Ethics and Standards of Business Conduct laws and regulations
- Ensure proper administration of corrective discipline and provide guidance on policy; conduct employee relation investigations
- Manage the Unemployment Claims/Hearing process for the entire corporation, the sole manager with this level of oversight
- Interact and engage interdepartmentally, cross functionally, and collaboratively across the U.S
- And Canadian Operations
- Develop/maintain HR policies and procedures; ensure employee compliance with companywide policies and procedures
- Emerging trends and make recommendations to senior management on HR best practices and compliance
- Manage staffing, provide support and training, consistently keeping managers abreast of all relevant policy changes
- Provide insight and visibility to ensure exceptional operational performance and high employee engagement.
Practice Manager | Mobile Crisis Center
UNIVERSITY OF ROCHESTER MEDICAL CENTER
Rochester, New York
01.2000 - 01.2007
- Performed a full range of advanced administrative activities involving effective interpersonal and data manipulation skills for this mobile psychiatric emergency team for individuals and families within Monroe County who are experiencing a crisis in mental health and require intervention/stabilization, assessment, linkage to treatment providers, and/or other services
- Provided high-level management details/duties requiring extensive experience with UR policies, procedures, and practices
- Maintained frequent confidential communication with treatment providers, including Life Line staff and outreach centers
- Oversaw all internal coding, billing, insurance, and HR protocols; worked closely with the County (CCSI) to address collaboration between agencies and county needs assessment
- Assisted with the development of an Outcome Based Evaluation (OBE) System to measure the impact and effectiveness of program services.
Human Resource Generalist
NORTEL NETWORKS
Rochester, New York
01.1993 - 01.1999
- Reporting directly to the VP of Human Resources, managed the daily activities of a high-volume HR Department for this multinational telecommunications and data networking equipment manufacturer headquartered in Mississauga, Ontario, Canada that at its peak, employed 94,5000 people worldwide
- Served as a focal for several HR initiatives including employee engagement, employee relations and salary planning
- Advised management on complex employment law issues to resolve issues consistently and fairly
- Coached managers on supervisory skills to increase communications, clarify expectations and improve performance
- Counseled employees on performance to improve quality of service and efficiency
- Oversaw employee relations and ensured corporate compliance relative to state and federal employment regulations
- Provided administration support and processed documentation required for STD, LOA, FMLA, Disability, COBRA, et al
- Served as interim HR Manager; provided support to Regional VP and Senior Leadership Team during organization re-design
- Played a key role in the creation and revision of corporate policy and procedures handbook pertinent to the regional site.
Education
High School Diploma -
BELLEVILLE HIGH SCHOOL
Belleville, WI 08.1981 - 06.1985
Associate of Science - Business Management
MATC
Madison, WI 1987.09 - 1990.06
Skills
- Organizational Development
- Coaching Managers, Senior Staff Employee Relations
- Corporate Compliance
- Strategic Workforce Planning
- Unemployment Claims Administration Management
- Employee Development
- Recruitment Staffing Onboarding
- Union and Non-Union Workplace Operations/Bargaining
- Change Management
- Benefits FMLA Leave Mngmnt
- Labor and Employment Law
- Project Management
- HRIS
- HCM
- Ultimate Software (Ulti-Pro)
- Paylocity
- TEAMS
- ADP
- E-Verify
- People Systems
- BI Reporting
- SharePoint
- PeopleSoft
- SAP
- MS Office Suite
- Virtual Conference and Meeting Software
- Benefits Administration
- Employee Engagement
- Succession Planning
- Employee Relations
- Labor Relations
- Compliance
- Policy Implementation
- Exit Interviews
- Affirmative Action
- Payroll Administration
- Training Leadership
- Talent Acquisition
- Performance Appraisal
- Job Analysis
- Human Resources Management
- Legal Compliance
- Workers Compensation
- Strategic Planning
- Benefits Programs
- Dispute Mediation
- Payroll Coordination
- HR Policy Development
Affiliations
- HRCI | HR CERTIFICATION INSTITUTE
- SHRM | SOCIETY FOR HUMAN RESOURCE MANAGEMENT
- NHRA | NATIONAL HUMAN RESOURCE ASSOCIATION INSTITUTE
- GVSHRM | GENESEE VALLEY SHRM OF ROCHESTER
References
References available upon request.
Timeline
Director, Human Resource
Calvary Robotics Design Team Inc.
05.2023 - Current
Director, Human Resource
Wm. B. Morse Lumber Co./Morse Sash & Door/NextGen Building Components
04.2021 - 05.2023
Human Resource Business Partner
HUBBELL POWER SYSTEMS, INC.
03.2019 - 03.2021
Human Resource Generalist
LEWIS TREE SERVICE
06.2012 - 06.2018
Practice Manager | Mobile Crisis Center
UNIVERSITY OF ROCHESTER MEDICAL CENTER
01.2000 - 01.2007
Human Resource Generalist
NORTEL NETWORKS
01.1993 - 01.1999
Associate of Science - Business Management
MATC
1987.09 - 1990.06
High School Diploma -
BELLEVILLE HIGH SCHOOL
08.1981 - 06.1985
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