Susan Sevilleja
Las Vegas,NV
Summary
Accomplished MDS Assistant/CNA with a proven track record at Advanced Healthcare Of Summerlin, enhancing patient satisfaction through compassionate care and expert knowledge in geriatric care, including Dementia and Alzheimer's. Skilled in patient care and CPR/AED, successfully increased sales revenue at Dillard's by implementing strategic promotions, showcasing strong interpersonal and leadership abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
MDS Assistant/ CNA
Advanced Healthcare Of Summerlin
06.2014 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Personal Banker
Wells Fargo Bank
08.2004 - 04.2014
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Cross-sold bank products and services to meet customer needs and provide options.
Origins Cosmetics Counter Manager
Dillards Department Store
11.1996 - 08.2004
- Increased brand awareness through effective communication of product benefits during consultations with clients seeking advice on various cosmetic items available at our counter.
- Actively participated in ongoing training sessions to remain updated on the latest industry trends, product innovations, and sales techniques relevant to our cosmetics counter operations.
- Implemented visual merchandising strategies to attract customers and showcase top-selling products effectively.
- Fostered a positive work atmosphere within the team by consistently demonstrating leadership skills while encouraging open communication amongst colleagues.
- Assisted customers in selecting appropriate skincare routines tailored to their specific needs, resulting in higher satisfaction rates among clientele.
- Managed inventory levels, ensuring optimal stock availability and minimizing product waste.
- Trained new employees on proper makeup application techniques, improving overall team performance.
- Increased sales revenue by creating and implementing promotional events and product launches.
Education
No Degree - Accounting
Leeward Community College
Honolulu, HINo Degree - CNA
Milan Institute
Las Vegas, NV01.2014
Skills
- Geriatric Care
- Compassionate
- Dementia and Alzheimer's knowledge
- Patient Care
- Certified Nursing Assistant (CNA)
- CPR/AED
- CNA Certification
Timeline
MDS Assistant/ CNA
Advanced Healthcare Of Summerlin
06.2014 - Current
Personal Banker
Wells Fargo Bank
08.2004 - 04.2014
Origins Cosmetics Counter Manager
Dillards Department Store
11.1996 - 08.2004
No Degree - Accounting
Leeward Community College
No Degree - CNA
Milan Institute