Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Susan Seyler

Loganton,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Overview

29
29
years of professional experience

Work History

Dunkin

Dunkin' Brands
Lock Haven, PA
06.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Served customers and followed outlined steps of service.

Dunkin

Dunkin' Brands
Linden , PA
03.2022 - 06.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Supervisor

Seyler Enterprises Inc
Jersey Shore, PA
05.2014 - 03.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Interviewed, hired and trained new employees for production positions.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Performed annual evaluations and reviews for large staff of employees.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.

Walmart

Walmart
Mill Hall, PA
03.2002 - 08.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Completed special projects by using effective decision making, critical thinking and time management skills.

Wies Markets Cheese Island Clerk

Weis Markets Inc
Jersey Shore, PA
11.2007 - 06.2012
  • Took customer orders at counter, labeled and wrapped to prepare products for sale.
  • Monitored food temperatures for proper holding procedures.
  • Inspected appearance of cheese to maintain freshness.
  • Answered telephone to offer friendly, helpful service to customers.
  • Reviewed and processed daily orders on time for customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Wrapped, boxed and weighed bakery department products.

Ingrams Market

Ingram Fuels
Loganton , PA
03.1999 - 07.2003
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
  • Networked in market to build partnerships and connections with prospects.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Traveled to customer sites to demonstrate products, answer questions and close contracts.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

Education

Diploma - Academic And Business

Sugar Valley High School
Loganton, PA
05.1997

Skills

  • Flexible and Adaptable
  • Customer Service
  • Self-Motivated
  • Self-motivated professional
  • Good listening skills
  • Decision Making
  • Responsible

Accomplishments

I worked at Wei’s markets and quickly climbed up the latter by making it to the cheese island where I ordered meats and cheeses and checked for out dated products. Was going to go to management training but moved and couldn’t.


At Seyler Enterprises I was in charge of inmates that were out on the work release program while they still had the program.

Timeline

Dunkin

Dunkin' Brands
06.2022 - Current

Dunkin

Dunkin' Brands
03.2022 - 06.2022

Supervisor

Seyler Enterprises Inc
05.2014 - 03.2022

Wies Markets Cheese Island Clerk

Weis Markets Inc
11.2007 - 06.2012

Walmart

Walmart
03.2002 - 08.2013

Ingrams Market

Ingram Fuels
03.1999 - 07.2003

Diploma - Academic And Business

Sugar Valley High School

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Susan Seyler