Susan Shackles
Summary
Established professional well-versed in operational practices and regulatory requirements of Childcare environments. Accountable for operation of facility while complying with State regulations. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
25
25
years of professional experience
Work History
Childcare Director
Self-employed
1504 Huron Drive Sinking Spring, PA 19608
05.2005 - Current
- Collaborate on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Modernize instructional plans and educational approaches to enhance student learning.
- Observe and assess classroom activities to verify conformity with quality standards.
- Develop relationships with community organizations to provide additional resources and services to families.
- Attend professional meetings and conferences to maintain and improve professional competence.
- Operate under licensing guidelines to protect health, safety and well-being of children.
- Engage with parents and families to build positive relationships for children to thrive.
- Oversee safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Case Manager
Impact Services Corporation
Philadelphia, PA
02.2001 - 01.2004
- Worked as a liason for the state on our government funded programs that help those on public assistance get employed. I was trained on and had access to the state database to determined enrollments and termination status, for those who were in or enrolling in our state funded program.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Education
High School Business Diploma -
Saint Monica's Business School
Philadelphia, Pa06.1990
Skills
- Customer Satisfaction
- Microsoft Applications
- Marketing and Communications
- Childcare
- Safe Environment Planning
- Behavior Redirection
- Accounting Records
- CPR trained and Certified
- Business Management
- Employee Relations Manager
Timeline
Childcare Director
Self-employed
05.2005 - Current
Case Manager
Impact Services Corporation
02.2001 - 01.2004
High School Business Diploma -
Saint Monica's Business School