Susan (Shenton) Oliver
Stevensville,MD
Summary
Experienced business professional seeking finance and accounting opportunities in the medical, finance, banking, and or legal industries. Leadership, training and mentoring credentials as a committed team oriented contributor.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Safeway
Stevensville, MD
06.2022 - Current
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Provided direct supervision and training to pharmacy technicians.
- Generated reports detailing sales, profits, and inventory levels, as requested by management.
- Operated cash registers to accept payments from customers.
Senior Mortgage Loan Officer
Baltimore American Mortgage, Inc.
Hanover, MD
10.1997 - 09.2024
- Originated Conventional, FHA, VA and second mortgage loans
- Consistently met or exceeded monthly loan sales goals
- Coordinated with title companies to resolve title issues and disputes
- Managed continuous pipeline of over 50 loans, totaling over $12,500,000 in financing.
- Negotiated terms of mortgages with lenders or investors.
- Trained junior loan officers
Office Manager
Signature Dream Homes
Stevensville, MD
07.2005 - 06.2022
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed files and records to obtain information and respond to requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Commercial Account Administrator
ARINC
Annapolis, MD
10.2000 - 06.2005
- Managed the sale and distribution of commercial aeronautical documentation
- Maintained physical and electronic historic library
- Managed commercial aeronautical industry standards database
- Coordinated scheduling of all client and internal meetings
- Responsible for department's ISO 9000 compliance and recertification processes
Executive Assistant to the Managing Director
The Manhattan Mortgage Co.
Bridgehampton, NY
08.1996 - 09.1997
- Managed over $30 Million dollars in loans annually
- Liaised with over 40 major lending institutions
- Created marketing tools and collateral
- Responsible for all website communications and updates
- Prepared all client information for underwriting review
- Liaised with New York City based corporate office's underwriting department
- Supervised executive and management calendars for smooth operational flow.
Education
Bachelor of Arts -
Towson University
Baltimore, MDSkills
- Experienced Finance and Accounting Professional
- Mentoring and Training
- Customer Relationship Development
- Excellent Verbal and Written Communication
- Continuous Improvement
- Individual and Team Based Oerformer
- Knowledgeable in Office/Department Operations
Affiliations
- Enjoys hiking, biking and travel
- An art hobbyist and enjoys still photography
Certification
- Maryland State Certified Pharmacy Technician
References
References available upon request.
Timeline
Lead Certified Pharmacy Technician
Safeway
06.2022 - Current
Office Manager
Signature Dream Homes
07.2005 - 06.2022
Commercial Account Administrator
ARINC
10.2000 - 06.2005
Senior Mortgage Loan Officer
Baltimore American Mortgage, Inc.
10.1997 - 09.2024
Executive Assistant to the Managing Director
The Manhattan Mortgage Co.
08.1996 - 09.1997
Bachelor of Arts -
Towson University
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