Susan Shepherd

Driven Dental Assistant with 26 years of success in building relationships with patients and colleagues.

Expert in all areas of dentistry assistance and skilled at anticipating dentists' and patients' needs. Attentive, prepared and proactive when working closely with various dental offices to deliver top-notch services.

Hardworking self taught and reliable website designer with strong ability in Adobe Illustrator and Photoshop. Offering unique designs, personal interaction with clients and website development. Highly organized, proactive and punctual with team-oriented mentality.

Knowledgeable and dedicated customer service professional with extensive experience in the dental industry.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level flight attendant position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Trained dental assistants during internships and externships.
• Wrote dental hygiene and post-surgical oral care instructions for patients.
• Recommended and initiated improved procedures to streamline exam room turnover.
• Consistently maintained high customer satisfaction ratings.
• Created web pages that had a consistent look and met branding initiatives which encouraged more business opportunities with customers.
• Improved delivery of completed websites by constant communication, realizing overall increase in customer satisfaction and cost efficiency.

• American Dental Assistants Association
• Air Force Good Conduct Medal
• Air Force Outstanding Unit Award
• National Defense Service Medal
• Air Force Training Ribbon
• Honorable Discharge from the US Air Force

• Registered Dental Assistant in the State of Texas.
• CPR certified by American Heart Association.
• Certified in Dental Radiology in the State of Texas.
• Certified in Dental X-rays

I have remodeled my kitchen and bathrooms on my own. I resurfaced counter tops, painted cabinets, installed tile backsplashes. Electrical and plumbing work was executed throughout the home. Bathroom vanities were completely replaced.