Susan Shine
Durham,NC
Summary
Seasoned Office Manager with noted experience in administrative management. Methodical and detail-oriented team player with a strong work ethic and and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Office Manager
Bell Leadership Institute
06.2015 - Current
- Handle confidential and sensitive information with highest level of discretion.
- Transcribe meeting voice dictation and minutes to support founder, business development and senior management teams.
- Purchasing manager - Prepare and set-up program materials for company meetings, executive committee meetings, conferences and staff meetings.
- Coordinate with vendors and suppliers to facilitate timely payments.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Update office inventory spreadsheets, manage accounts, and generate report for company cost analysis.
- Assisted in implementation of SharePoint document management system to increase efficiency and security.
- Coordinate travel arrangements for office trainers and CFO.
- Assist in hiring office interns. Manage intern training, work flow, goals and development.
- Collaborate with property manager to develop standard operating procedures manual for server room access, security access and monitoring systems.
- Managed installation of new WebEx phone system and maintain system.
- Plan and execute company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
Office Manager
Working Concepts
03.1997 - 05.2001
- Interacted with customers by phone, email, or in-person to provide information.
- Managed administrative staff and assisted HR Director in creating office policies and procedures.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Scheduled, planned and attended Annual Industry Conference [SHRM].
- Assisted COO with planning and execution of office build out of 10,000 sf new office space. Managed purchasing of furniture, fixtures & equipment.
Office Manager
SiteWorks, LLC
09.1992 - 03.1997
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Scheduled, planned and attended annual industry meeting [ICSC].
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
Bachelor of Science - Psychology
Loyola University Maryland
Baltimore, MDSkills
- ACT Software
- Microsoft Office Suite
- Written Communication
- Client Correspondence
- Vendor Liaising
- Billing and Invoicing
- Report Preparation
- Office Supplies and Inventory
Timeline
Office Manager
Bell Leadership Institute
06.2015 - Current
Office Manager
Working Concepts
03.1997 - 05.2001
Office Manager
SiteWorks, LLC
09.1992 - 03.1997
Bachelor of Science - Psychology
Loyola University Maryland
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