Susan Shirer
Administrative Assistant
Haslet,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
29
29
years of professional experience
Work History
Owner
OMGluten-Free Get Baked Dessert Delivery
08.2020 - 12.2023
- Managed day-to-day business operations.
- Created and tested new weekly cookie flavors for gluten free and allergy friendly cookies and desserts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Marketed online and within the community to encourage new business.
PTA/PTSA Board Member
Northwest ISD Volunteer
08.2009 - 05.2020
- Held 2nd VP/Membership, Secretary, and Parliamentarian positions officially.
- Opened two NISD schools as a PTA Board Member.
- Drafted agendas, recorded minutes and created documents for meetings.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Volunteered to help with special projects of varying degrees of complexity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Founder of MeetUp Group for NISD Moms
Volunteer
01.2009 - 09.2011
- Arranged or hosted free or inexpensive, at least weekly, meet ups or playdates with other stay at home moms within Northwest ISD.
- Collected dues to pay for website.
- Maintained a positive and friendly atmosphere and built friendships for myself and the children.
Administrative Assistant
Freeman AV
04.1998 - 08.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed Business Center in Busy convention hotel.
- Arranged for rental of office equipment for hotel clients during their stay.
- Maintained excellent working relationship with hotel and hotel guests/clients.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled incoming and outgoing mail, email and faxes.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Calculated monthly commissions based on sales.
- Executed record filing system to improve document organization and management.
- Assisted multiple departments for Dallas office.
- Organized and updated schedules for multiple executives and sales people.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Maintained payroll information by calculating, collecting and entering data weekly.
Server/Office Assistant/Payroll Assistant
Cheddars Restaurant
03.1995 - 12.1998
- Interacted with customers by phone and in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Education
Bachelor of Arts - Business Administration
Northwood University
Cedar Hill, TX12.2000
High School Diploma -
Waxahachie High School
Waxahachie, TX05.1993
Skills
- Visitor Greeting
- Administrative Oversight
- Office Supplies and Inventory
- Spreadsheet Creation
- Executive Schedule Management
- Coordination of Administrative Activities
- File Maintenance
- Operational Efficiency
- Verbal and Written Communication
- Staff Training
- Staff Management
Timeline
Owner
OMGluten-Free Get Baked Dessert Delivery
08.2020 - 12.2023
PTA/PTSA Board Member
Northwest ISD Volunteer
08.2009 - 05.2020
Founder of MeetUp Group for NISD Moms
Volunteer
01.2009 - 09.2011
Administrative Assistant
Freeman AV
04.1998 - 08.2008
Server/Office Assistant/Payroll Assistant
Cheddars Restaurant
03.1995 - 12.1998
Bachelor of Arts - Business Administration
Northwood University
High School Diploma -
Waxahachie High School
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