Hi, I’m
Susan Smith
Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Summary
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Successful at helping clients unravel physical, mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration with passion for leaving positive impact on patient lives.
Overview
9
years of professional experience
2
Certificates
Work History
Self Employed, CO
Pet Caregiver
08.2022 - Current
Job overview
- Implemented effective time management and organizational skills to handle multiple assignments, maintaining a high level of professionalism and punctuality.
- Utilized my affection for animals to engage in the proper care, play, and love of each pet, which included daily walks, medication administration, feeding protocols and social engagement.
- Monitored and reduced pets anxiety when loves ones were away.
- Performed other duties to ensure the homeowners house and property were taken care of.
- Implemented effective time management and organizational skills to handle multiple assignments, maintaining a high level of professionalism and punctuality.
NorthStar Transitions, LLCBoulder, CO
Director of Operations
12.2019 - 07.2021
Job overview
- Supervised administrative staff, residential program managers, and counseling staff to maintain programming, client satisfaction and operational efficiency.
- Defined, implemented, and revised operational policies and guidelines.
- Provided audits to ensure compliance re: risk management, compliance, safety, training, staff performance, with State and accrediting body regulations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Implemented evaluation strategies and KPIs into organizational strategic planning. Established and monitored quality assurance standards to achieve operational excellence.
- Monitored budget, payroll and utilized resource management.
- Interacted well with clients to build connections, nurture relationships and strengthen client satisfaction.
- Recruited, hired, trained, and coached new employees, working to establish key internal functions, outline scope of positions and maintain high productivity.
- Developed relationships with vendors and services providers to maintain high level operational functioning.
NorthStar Transitions, LLCBoulder, CO
Residential Program Manager
01.2018 - 12.2019
Job overview
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Supervised staff members and provided training, assessed goals, communicated areas of improvement and provided feedback on performance.
- Helped develop and implement residential programs, policies and procedures to foster community growth and development.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
Recreational Equipment Inc.Greenwood Village, CO
Lead Sales Associate
07.2021 - 11.2022
Job overview
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
National Outdoor Leadership SchoolLander, WY
Seasonal Wilderness Instructor and Educator
06.2017 - 05.2019
Job overview
- Monitored student progress, frequently checking in with struggling students and identifying root causes of problems and learning gaps.
- Assessed student performance and provided feedback to facilitate student success.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Educated students in risk management, environmental studies, leadership education and wilderness skills through engaging workshops and classes.
- Promoted outdoor safety, collaboration, and best practices.
- Provided assistance with cooking, camp management, self-sufficiency and terrain navigation.
Fire Mountain Residential Treatment Center Estes Park, CO
Program Manager, Lead Wilderness Coordinator
06.2015 - 01.2017
Job overview
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Applied psychotherapeutic techniques and interventions in delivery of services to adolescent to treat diagnosed emotional and mental disorders.
- Developed, implemented and monitored residential policies, procedures and programming to create a safe, positive and inclusive environment.
- Responded to clients behavioral needs, offering support and guidance.
- Engaged in group therapy, as well as, individual counseling.
- Supervised employees and provided feedback on performance.
- Organized trip logistics for wilderness outings.
Education
Texas State UniversitySan Marcos, TX
Bachelor of Science from Family And Child Development
08.2012 - 05.2015
University Overview
Red Rocks Community CollegeLakewood, CO
No Degree from Integrative Health
01.2022 - 05.2022
University Overview
Skills
Program Development
Conflict Management
Recruiting, Onboarding, Training
EHR systems
Supervisor Experience
Analytical and Critical Thinking
Group therapy facilitation
Patient documentation
Integrated healthcare models
Business growth strategies
Client safety driven
Behavior Health/SUD Experience
Certification
Wilderness Educator Graduate (NOLS)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pet Caregiver
Self Employed
08.2022 - Current
Red Rocks Community College
No Degree from Integrative Health
01.2022 - 05.2022
Lead Sales Associate
Recreational Equipment Inc.
07.2021 - 11.2022
Director of Operations
NorthStar Transitions, LLC
12.2019 - 07.2021
Residential Program Manager
NorthStar Transitions, LLC
01.2018 - 12.2019
Wilderness Educator Graduate (NOLS)
08-2017
Seasonal Wilderness Instructor and Educator
National Outdoor Leadership School
06.2017 - 05.2019
Qualified Medical Administration Personnel (QMAP)
06-2016
Program Manager, Lead Wilderness Coordinator
Fire Mountain Residential Treatment Center
06.2015 - 01.2017
Texas State University
Bachelor of Science from Family And Child Development
08.2012 - 05.2015