Susan Smith
Tucson,United States
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with patients. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Southern Arizona VA Health Care System
07.2021 - Current
- Independently enters and processes electronic Community Care Veteran prescriptions timely including, but not limited to completed, held, and rejected electronic prescriptions according to policy
- Independently reviews and confirms active Community Care eligibility, and coverage for Veteran through TRIWEST portal for community care prescription processing.
- Independently investigates and process veteran requests through secure messaging
- Accurately will fax all required CFU paper work to Community Care providers for all non-formulary prescription request, and will accurately document in CPRS.
- Processes pharmacy letters to Veterans and Community Care providers alerting and providing information for non-successful electronic prescriptions ( medication not on formulary, obtaining clinical notes from providers office).
- Processes audio renewal prescription requests in CPRS in a timely manner, ensuring all pertinent information is routed to correct providers including right-click renewal request and notes
- Provides assistance to the Clinical Contact Center for all local veteran medication requests. Providing updated shipping information, order status, same day window pick-ups, coordinating express mailing for critical prescription orders, stock checks, verifying and confirming receipt of community care faxes and processing urgent community care electronic prescriptions.
- Efficiently and accurately fills controlled and non-controlled medication orders for pharmacist verification using Script Pro Automation. Routing orders to designated areas such as mail, window, discharge, and clinic
- Efficiently and accurately performs back-counts of controlled substance medications with required documentation.
- Performs bi-weekly inventory counts of controlled substance medication with required documentation.
- Performs and assists controlled substance inspectors with monthly controlled substance inspections
- Independently conducts and records monthly Outpatient pharmacy inspections utilizing Simplifi med-storage auditing software
- Independently conducts and records monthly Outpatient clinic Omnicell inspections, clinic vaccine refrigerators, Pick Point dispensing system utilizing Simplifi med-storage auditing software. Ensuring proper storage, stock rotation, signage/stickering, expiration dates and/or lot number validation. Conducting cycle counts of on-hand inventory and reconciling against Omnicell cabinet inventory
- Independently dispenses controlled and non-controlled medication orders to patients at the Outpatient pharmacy dispensing window utilizing computerized software programs (VISTA, Script Pro, barcode scanning) verifying patient identity using two patient identifiers and obtaining patient signature on electronic device or POSID document.
- Independently and efficiently operates Script Pro Queueing system for veteran triaging including prescription pick-up, refill requests, tracking prescription orders, alerting pharmacist for counseling and pending order processing
- Efficiently and accurately completes and documents weekly Script Pro automation maintenance to ensure automation is running at full capacity including medication cell preservation, troubleshooting when issues arise, replacing labels, correcting vial dispensers, and purging RCM medication cells
- Knowledge of proper NIOSH medication handling procedures
Certified Pharmacy Technician
Walmart Pharmacy
05.2014 - 07.2015
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Cashier
Walmart
03.2013 - 05.2014
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
Education
High School or equivalent -
Buena Vista High School
Saginaw, MI06.1986
Skills
- Problem-solving skills
- HIPAA Regulations
- Manual and automated medication dispensing
- Medication Dispensing
Desired Locations
United States, AZ, Tucson
Availability
Permanent, Full-Time
References
- KellyJo Brown, Walmart, Cashier, 7177433796, yoseppe11@yahoo.com
- Lee Taylor (
- Walmart, Staff Pharmacist, 3259427682
- Roy Dingman, Retired, 520-971-9225, rnddingman@aol.com
- Yohanna Brown (
- Walmart, Pharmacy Technician, 3253009162
- Garry Lake (
- Walmart, Supervisor, 3250427682
Timeline
Certified Pharmacy Technician
Southern Arizona VA Health Care System
07.2021 - Current
Certified Pharmacy Technician
Walmart Pharmacy
05.2014 - 07.2015
Pharmacy Cashier
Walmart
03.2013 - 05.2014
High School or equivalent -
Buena Vista High School
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