SUSAN SNYDER

Managed clinical trial projects focused on accurate data collection, modeling, analysis, and data reporting for numerous drugs in development. Responsible for the management and maintenance of the quality and compliance standards, dashboards, checklists, report templates, and processes for more than 50 quality/ compliance metrics, and business Key Performance Indicators (KPIs) focusing on quality, speed, and cost.

Notable Project Accomplishments:

• Led cross-functional Project Team responsible for the rollout of control tower system enhancements, automation of clinical dashboards, and development of clinical trial communication and training solutions.
• Served as Project Team Lead for ongoing vendor strategy meetings addressing study scope, milestones, timing, and resource allocation.
• Managed successful rollout & maintenance of the new Master Service Agreement performance metrics; coordinating with senior leaders on vendor data, interpretation & problem resolution for study-specific delays.
• Spearheaded the rollout and communication strategy for the DnA Control Towers (Quality, Diversity, CDMS, Enrollment, and Study Management & Monitoring) used by study teams to increase efficiency of data to positively impact study performance.
• Managed successful development and rollout of the Study Training Compliance Dashboard providing study teams direct access to Protocol Specific and GCP training compliance data.
• Streamlined processes and reduced duplication with Business Process Owner Service Agreement and Quality Metric Blueprints.
• Launched the R&D metrics and analytics dashboard on training and quality indicators of regulatory compliance with GCP and GxP standards.
• Conducted analyses for notable large data projects identifying gaps and recommending remediation activities while providing meaningful insights for stakeholders and senior leaders.

Accountable for the project management of clinical trial course development, training strategies, and e-learning modules for the Global Product Development organization. Responsible for the management of the corporate training compliance and curricula review processes, communication with business units, scheduling, learning strategies, and corrective action plans for global clinical development and medical affairs organizations.

Notable Project Accomplishments:

• Project managed key training programs within Development Operations supporting GCP-QMS-Quality Management Systems and other CAPA initiatives, ICH training.
• Led training, communications and change management initiatives under the Customer Engagement Program to support global corporate policies.
• Built a customized learning portal called Refresh where colleagues were able to select courses to upskill and re-skill their capabilities.
• Partnered with Senior level VPs as subject matter experts to design and develop high priority clinical program: Enhanced Clinical Trial Design Drug Development program to help improve the triad relationship and drug development success.
• Led the project team that launched the global customer engagement program resource center website that improved patient safety and compliance.
• Wrote proposals for key training, communication projects working with key stakeholders and subject matter experts in the organization.

Responsible for the training and sales of surgeons and staff engaged in the utilization of the Depuy Orthopedic surgical product line including 12 hospital systems across eastern Pennsylvania. Accountable for the implementation of product improvements and the achievement of sales goals.

Notable Accomplishments:

• Planned and executed the highest number of field activities in the state (speaker programs, advisory boards) driving brand awareness and sales.
• Built strong client relationships and provided high value-adding services, resulting in increased territory market share.
• Developed Depuy Saw Bones Lab playbook to outline the process and documentation needed for the compliant training of physicians and staff.