Susan Sobczak

Support senior management in requested analysis, presentations or other communications.
Provide administrative and technical support to department management as assigned.
Schedule various meetings and notifies members of meeting, prepare documentation (including agendas) of said meetings and prepares information for distribution.
Compose and draft routine and specific documents.
Record and accurately transcribe meeting minutes as assigned.
Maintain statistical data, creates and maintains data in spreadsheets or other format as required.
Prepare and maintain all correspondence, action agendas and filing systems.
Research, organize and complete projects and assignments in a thorough manner.
Make appropriate decisions within a defined scope of authority. Direct other decisions to proper authority in a timely manner.
Accurately maintain appointment calendars as assigned.
Provide training to new employees on Kronos, expenses as needed.
Processes and submits invoices timely to ensure payment commitments are met.
Complete timecards for Corporate Payroll through Kronos as requested.
Support the Controller and UPMC Finance, as needed, to provide customer, invoice and other payment information.
Be a primary user and administrator for CRM system including having the ability to develop and run custom reports as requested by health care team.

Assist Emergency Department Management Team with administrative and operational responsibilities related to finance, clinical issues, human resources, program management and legal matters, as appropriate.
Manage special projects.
*Performs in accordance with system-wide competencies/behaviors.
*Performs other duties as assigned.

• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.