Susan Sobolowski
Concord,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Senior Manager
Atrium Health Orthopedic Surgery
Concord, NC
08.2014 - 04.2025
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Practice Manager II Urgent Care
Atrium Health
Charlotte, NC
06.2006 - 08.2016
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Communicated with patients with compassion while keeping medical information private.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Ensured compliance with relevant state laws governing healthcare practices.
- Complied with OSHA and HIPAA regulations.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Ordered supplies needed and kept tabs on inventory levels.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Technical Support Supervisor Laboratory
Baptist Health
Miami, FL
01.1985 - 08.2001
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Identified opportunities for process improvement in the Technical Support department.
- Ensured compliance with company policies and procedures related to Technical Support operations.
- Tracked employee attendance, leave requests, overtime hours.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assigned tasks to staff members based on individual skillsets.
- Developed training materials for new hires in the Technical Support team.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Participated in after-hours on-call rotation for critical support needs.
Education
Master of Science - Health Informatics And Information Management
Eastern Carolina University
Greenville, NC06-2019
Bachelor of Science - Health Administration And Human Resources
Kennedy Western University
Cheyenne, WY10-2004
Skills
- Performance management
- Regulatory compliance
- Budget management
- Conflict resolution
- Process improvement
- Team building
- Professional and courteous
- Adaptability and flexibility
- Time management abilities
- Teamwork and collaboration
- Team building and Leadership
Certification
- Notary Public
Timeline
Senior Manager
Atrium Health Orthopedic Surgery
08.2014 - 04.2025
Practice Manager II Urgent Care
Atrium Health
06.2006 - 08.2016
Technical Support Supervisor Laboratory
Baptist Health
01.1985 - 08.2001
Master of Science - Health Informatics And Information Management
Eastern Carolina University
Bachelor of Science - Health Administration And Human Resources
Kennedy Western University
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