Summary
Overview
Work History
Skills
Certification
Timeline
Generic

SUSAN SOMMERFELD

Summary

Dedicated benefits professional with 15+ years of administration and management experience. Known for adaptability in rapidly changing industries. Proven loyalty and commitment to learning.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Dedicated Service Representative

Kelly Benefits
03.2021 - Current
  • Delivered high-quality support to clients and brokers through phone and email
  • Resolved client and broker issues using independent judgment
  • Manage billing processes effectively for designated accounts
  • Collaborated with insurance carriers on problem resolution

HR Coordinator/Office Manager

Red Hawk LLC
09.2016 - 08.2020
  • Worked under the direction of CFO in a fast-paced and growing company
  • Evaluated organizational impacts during employee need assessments
  • Coordinated all HR needs: including on-boarding new hires, managing time keeping system, benefits administration, facilitated new employee orientation meetings and monthly safety meetings
  • Managed benefit open enrollment processes and meetings
  • Event planning and financial management of monthly moral boosting events, wellness programs company picnics for 4 office/warehouse locations
  • Coached employees on benefit elections and maintained benefits for all employees

Benefits Eligibility Supervisor/Project Manager

Trustmark/Coresource Insurance
10.2006 - 12.2015
  • Managed team of 8-10 employees maintaining zero turnover
  • Handled all personnel matters including training, mentoring, coaching, motivating, performance management, recognition, performance evaluation and time management
  • Led team coordination during significant system migration
  • Oversaw testing phases of new Electronic Eligibility file system
  • Effectively managed all clients during their annual benefits open enrollment making sure all deadlines were met and eligibility requirements were correctly administered.

Skills

  • Supervision & Leadership
  • Human Resources
  • Payroll
  • COBRA
  • Member Enrollment
  • Organization & Planning
  • Employee/Client Relationships
  • Benefits Administration
  • Onboarding & New Hire Orientation
  • Customer Service
  • Problem Solving
  • Independent Judgement

Certification

  • Health and Life Insurance License
  • HR/Benefits Professional

Timeline

Dedicated Service Representative

Kelly Benefits
03.2021 - Current

HR Coordinator/Office Manager

Red Hawk LLC
09.2016 - 08.2020

Benefits Eligibility Supervisor/Project Manager

Trustmark/Coresource Insurance
10.2006 - 12.2015

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SUSAN SOMMERFELD