Susan Speicher-Batemon
Fredericksburg,IA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Owner/Operator
Tangles Hair Skin & Nails
1995.02 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Aligned branding initiatives and sales strategies with client goals.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Head Hostess
1850 Patio And Grill (Cherry Creek)
2016.03 - 2018.05
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Recorded available tables after seating each party using specialized seating software.
- Took information about guests' party size, led to seating, offered menus and [Action].
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Concessions Worker
City Of Waterloo (Young Arena)
2010.07 - 2013.12
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Corrected order issues, provided refunds and replaced items.
- Returned unused food items to designated storage areas, making sure to cover and date perishables.
- Adhered to alcohol service policies and procedures.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
Licensed Cosmetologist
KJ & Kompany
1992.03 - 1995.02
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Processed payments, entering sales in register for prompt customer service.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Education
Associate of Arts - Cosmetology Education
La' James International College
Cedar Falls, IA09.1991
Skills
- Hiring and Staffing
- Client Service
- Massage Therapy
- Team Oversight
- Revenue Generation
- Purchasing and Planning
- Business Development
- Sales Leadership
- Customer Relations
- Daily Cleaning and Sanitation
- Articulate Communication
- Profit and Loss
- Customer Retention
- Standard Operating Procedures Proficient
- Vendor Selection
- Customer Inquiries
- Approachable and Outgoing
- Balanced Work Ethic
- Store Opening
Certification
- Licensed Cosmetologist - Current
Timeline
Head Hostess
1850 Patio And Grill (Cherry Creek)
2016.03 - 2018.05
Concessions Worker
City Of Waterloo (Young Arena)
2010.07 - 2013.12
Owner/Operator
Tangles Hair Skin & Nails
1995.02 - Current
Licensed Cosmetologist
KJ & Kompany
1992.03 - 1995.02
Associate of Arts - Cosmetology Education
La' James International College
- Licensed Cosmetologist - Current
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