Susan Sproat
West Chester,PA
Summary
Talented Executive Director offering proven background in a variety of business settings, demonstrated leadership, planning, and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands. Over 25 years of proven experience in the design and implementation of human resource policies, benefits and compensation programs, and human resources information systems. Skilled in all aspects of human resources transformation, cost containment, and development of innovative benefits programs to support recruitment and employee engagement. Effective partner with all levels of the organization, including executive team, Faculty leadership, managers, union representatives, and individual colleagues and retirees.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Executive Director Human Resources –Benefits
University of Pennsylvania
01.2010 - Current
- Responsible for strategic planning, administration, and financial management of a $750 million benefits program for over 21,000 benefits eligible faculty and staff, and over 3000 retirees. The programs in this portfolio include Health Plans (medical dental and vision), Retirement Savings (403b), Pension Plans, Retiree Medical Plans, Wellness Programs and Leave Administration
- Responsible for transformation of the health benefits plans and the introduction of wellness programs with incentive rewards. Over the past 10 years, the overall trend has been 1-2 % lower than the market trend, resulting in an estimated cost avoidance of $250 million
- Enhanced the short-term disability plan and introduced a Paid Parental Leave plan
- Actively involved in the University HR and Payroll transition to Workday, including insourcing the benefits enrollment system from a third-party vendor to Workday
- Led the team to upgrade the TIAA platform and transition the Retirement Savings plans to single recordkeeper and reduce the investment line up and enhanced the employer contribution by 1%
- Post Pandemic – developed a national benefits strategy to develop programs that comply with a variety of state and local regulations
- Enhanced the vendor management strategy to eliminate low performing vendors or negotiate additional concessions from existing vendors, requiring vendors to be accountable with quarterly reporting.
Director – Compensation, Benefits, and HRIS
The Children’s Hospital of Philadelphia
01.1997 - 01.2008
- Strategic planning for multiple compensation and benefits programs for more than 9000 employees, including executives and physicians
- Fully responsible for making recommendations to Sr
- Management and the Board of Trustees regarding more than $300 million in compensation programs and $80 million in benefits
- Developed benefits strategy for labor contract negotiations which resulted in withdrawal from Taft Hartley pension plan, replacing it with a hybrid pension plan, with no labor stoppage
- Redesigned pension plan and obtained board approval for the conversion from traditional defined benefit pension plan to a cash balance plan, resulting in greater understanding of the value of the pension plan
- Transformed the 403B plan from a passively managed plan with 5 vendors to a single vendor solution and introduced an employer match feature, resulting in a significant increase in participation
- Transformed the performance management system from a task-based system to a behavioral competency focused system and facilitated the cultural transformation work needed for implementation of the new system
- Re-designed HR systems and processes through the implementation of an integrated Lawson HRIS/ Payroll system
- Conversion included the rollout of employee and manager self-service functionality for pay and benefits eliminating paper pay transactions and increasing accuracy
- Designed and implemented a comprehensive compensation strategy, linking goals and behavioral competencies to team and individual performance
- Project included implementation of criteria based executive incentive pay plan linked to achievement of operating plan goals.
Manager/Director – Benefits, Compensation and HRIS
Decision One Corporation (formerly a Verizon company)
03.1992 - 04.1997
- Planning and administration of compensation and benefits programs for approximately 4000 employees located in 49 states and Europe
- Primary responsibilities included; design and administration of health and welfare plans; retirement plans; relocation; worker’s compensation; ex-patriot compensation and benefits; implementation and maintenance of HRIS System
- Integrated benefits programs including the selection of new vendors and carriers for two companies following merger in 1995
- This project was accomplished in less than 90 days, with no employee disruption, while providing a full menu of quality benefit programs.
Sr. Director – Total Rewards
Walgreens Health and Wellness Division (Take Care Health Systems)
03.2008
- Design, develop, and communicate benefits and compensation programs, including but not limited to; health and wellness programs, retirement plans, short term and sales incentive plans, stock options, clinical provider compensation programs, pay polices and paid time off
- The primary focus was on programs that support a high-volume recruitment strategy
- Specific Accomplishments: Designed and implemented total replacement benefits program for Take Care Division following the merger of 3 business units, with emphasis on harmonization of program offerings
- Designed and implemented multi year employee wellness program, with emphasis on creating a culture of health
- Participated on an interdepartmental task-force to redesign Walgreen’s store benefits for more than 150,000 colleagues.
Education
Bachelor of Arts - Psychology
Rosemont College
Master of Science - Human Resources Development
Villanova University
Skills
- Strategic Planning
- Vendor Relations
- Program Management
- Compliance and Regulations
- Team Leadership, Training, and Development
- Operational Planning
- Public Speaking
- Project Management
- Staff Management
- Financial Management
Affiliations
- Rosemont College Board of Trustees- 1995-1997
- Employer Advisory Board 2008 to 2012
- Instructor for SPHR certification program in areas of Compensation and Benefits, 2001-2007
- Member of various professional associations, including, SHRM, CUPA HR Benefits Advisory Board.
Certification
- Portfolio Management, Wharton School of the University of Pennsylvania
- Global HR, SHRM
Timeline
Executive Director Human Resources –Benefits
University of Pennsylvania
01.2010 - Current
Sr. Director – Total Rewards
Walgreens Health and Wellness Division (Take Care Health Systems)
03.2008
Director – Compensation, Benefits, and HRIS
The Children’s Hospital of Philadelphia
01.1997 - 01.2008
Manager/Director – Benefits, Compensation and HRIS
Decision One Corporation (formerly a Verizon company)
03.1992 - 04.1997
Bachelor of Arts - Psychology
Rosemont College
Master of Science - Human Resources Development
Villanova University
Similar Profiles
Nida FirdousNida Firdous
Clinical Research Project Lead at University of PennsylvaniaClinical Research Project Lead at University of Pennsylvania
Shanice BeckhamShanice Beckham
Student Affairs Coordinator at University of PennsylvaniaStudent Affairs Coordinator at University of Pennsylvania
Prabesh GhimirePrabesh Ghimire
Research Specialist D at University of PennsylvaniaResearch Specialist D at University of Pennsylvania
Sarah DumasSarah Dumas
Athlete at University of PennsylvaniaAthlete at University of Pennsylvania
Megan Beam, PT, DPTMegan Beam, PT, DPT
Education & Development Coordinator at Children’s Hospital of PhiladelphiaEducation & Development Coordinator at Children’s Hospital of Philadelphia