Susan Srebernak
Auburn,GA
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated brings proven leadership, organizational and customer relations skills.
Overview
13
13
years of professional experience
Work History
Member Engagement Coordinator
Vatica Health
10.2022 - Current
- Evaluate patients within multiple EMRs to assure all patients are scheduled for an eligible Vatica visit within the calendar year.
- Complete patient outreach to schedule patients for Preventative visits and Medicare annual wellness exams.
- Maintain Practice scheduling rules and update as needed.
- Maintain and update as needed individual practices within Salesforce.
- Work with Clinical consultants to identify practice workflows.
- Chart chasing for Middlesex Health.
- Maintain Well365 rosters.
PATIENT SCHEDULER
PACIFIC CATARACT AND LASER INSTITUTE
06.2019 - 09.2020
- Utilize the electronic health record program NexGen
- Schedule various patient appointments for both clinic exams and surgeries
- Advise patients of their insurance benefits and any balance that may be due from patient
- Arrange payment plans with patients when necessary
- Provide knowledgeable, courteous assistance to optometrists and their staff members regarding referrals and billing procedures
- Process new referrals
- Provided after hours phone services
- Pre-certification, and insurance benefits verification.
CUSTOMER RELATIONS MGR/HIRING MGR
CAMELBACK HYUNDAI/KIA
05.2013 - 05.2015
- Supervised a team of fifteen employees responsible for resolving and correcting [customer purchase] disputes
- Assisted with certifying fifteen employees annually for the Hyundai and Kia Vehicle certification
- Developed empathetic client relationships and earned reputation for exceeding Customer service goals
- Trained 2 to 3 new employees each quarter in procedures and policies to maximize team performance
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Attended Weekly team meetings to voice concerns and offer constructive feedback to others
- Educated customers on product and service offerings
- Responded promptly to general inquiries from members, staff and clients via mail, email, and fax
- Communicated with supervisors on frequent basis to escalate customer concerns.
RETAIL SALES ASSOCIATE
WALGREENS
08.2011 - 05.2013
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges to provide speedy and accurate service to each customer
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service
- Helped customers by answering questions and locating merchandise
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns
- Processed payments and maintained accurate drawers to meet financial targets
- Kept calm and applied strong problem-solving and people skills to resolve conflicts
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Education
No Degree - Certified Nurse Assistant
Centralia College
Centralia, WA10.2008
No Degree - Medical Assistant
Pima Medical Institute
Aurora, CO08.1997
High School Diploma -
Pomona High School
Arvada, CO07.1994
Skills
- Excellent Multi-tasker
- Working computer knowledge, experienced with Microsoft products
- Excellent communication skills, written and verbal
- Superior organization skills
- Detail oriented
- Inbound and outbound calling
- Patient scheduling in a medical setting
- Data Entry
- Scheduling and calendar management
- Work Planning and Prioritization
- Relationship Building
- Customer Service
Timeline
Member Engagement Coordinator
Vatica Health
10.2022 - Current
PATIENT SCHEDULER
PACIFIC CATARACT AND LASER INSTITUTE
06.2019 - 09.2020
CUSTOMER RELATIONS MGR/HIRING MGR
CAMELBACK HYUNDAI/KIA
05.2013 - 05.2015
RETAIL SALES ASSOCIATE
WALGREENS
08.2011 - 05.2013
No Degree - Certified Nurse Assistant
Centralia College
No Degree - Medical Assistant
Pima Medical Institute
High School Diploma -
Pomona High School
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