Susan Stachowiak
Cheektowaga,New York
Summary
Dynamic Account Executive with a proven track record at Hartloff Benefit Solutions, excelling in client relationship building and account management. Consistently exceeded sales targets by identifying new business opportunities and fostering strong client connections. Adept at pipeline management, ensuring exceptional customer service and long-term loyalty through effective communication.
Overview
22
22
years of professional experience
Work History
Account Executive
Hartloff Benefit Solutions
06.2024 - Current
- Addressed client issues efficiently to foster long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through
Employee Benefits Administrator
Niagara National, Inc
04.2003 - 05.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Contributed to the development of new hire orientation materials covering company benefits offerings for a smooth onboarding experience.
- Evaluated existing benefits packages annually, recommending changes as needed based on industry benchmarks and employee feedback surveys.
- Coordinated with insurance brokers during annual plan renewals to evaluate coverage options and select appropriate plans for the organization.
- Worked with leadership to support organization's business objectives and meet legal requirements.
- Participated in design and ongoing management of benefit plans.
- Assisted HR department with annual open enrollment period by preparing materials, organizing events, and answering employee questions.
- Provided excellent customer service to employees, addressing their benefits-related inquiries and resolving issues in a timely manner.
- Served as subject matter expert in answering questions from colleagues regarding benefits.
Education
Bachelor's Degree - Political Science
SUNY Buffalo State
Buffalo, NY12.1982
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
Accomplishments
Notary Public
New York State License to sell Life/Accident/Health
Timeline
Account Executive
Hartloff Benefit Solutions
06.2024 - Current
Employee Benefits Administrator
Niagara National, Inc
04.2003 - 05.2024
Bachelor's Degree - Political Science
SUNY Buffalo State
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