Susan Staples
Woodbridge,VA
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Joyce Koons gmc
09.2021 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Served as a liaison between staff members and senior management personnel.
Home Care Provider
Home Instead Senior Care Home
02.2020 - 09.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Provided companionship through conversation and recreational activities.
- Followed care plan and directions to administer medications.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Administered medications in accordance with physician instructions.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Assisted with client personal care needs to foster independence and well-being.
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Ensured compliance with all laws governing home health care services.
- Managed client's schedule of doctor's appointments, therapies.
- Monitored vital signs such as blood pressure and temperature.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained accurate records of patient care services provided.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Improved patient outlook and daily living through compassionate care.
- Responded promptly to emergency situations involving clients.
- Tracked and reported clients' progress based on observations and conversations.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Conducted regular assessments to identify any changes in the client's condition or needs.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices or on other trips outside home.
- Maintained records of patient care, progress or problems to report and discuss observations.
Associate
Kohls Department Store
Woodbridge, VA
10.2018 - 02.2020
- Built and maintained relationships with peers and upper management to drive team success.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Shipping Lead
Turnbull Restoration
Bloomfield, NY
02.2012 - 06.2018
- Provided detailed reports on delivery status to management teams.
- Established procedures for receiving, inspecting, storing, packaging, labeling, documenting, tracking and delivering goods.
- Organized and managed the loading, unloading, packing and shipping of products.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Handled customer complaints related to shipping issues promptly and professionally.
- Researched new shipping methods to reduce costs while maintaining quality standards.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bloomfield Central School
Bloomfield,NYSkills
- Operations Management
- Staff Supervision
- Customer Relations
- Customer Rapport
Timeline
Assistant Manager
Joyce Koons gmc
09.2021 - Current
Home Care Provider
Home Instead Senior Care Home
02.2020 - 09.2021
Associate
Kohls Department Store
10.2018 - 02.2020
Shipping Lead
Turnbull Restoration
02.2012 - 06.2018
Bloomfield Central School
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