Susan St. Clair
Summary
Experienced professional in customer success management, skilled in driving client engagement and satisfaction. Adept at building and leading collaborative teams to achieve measurable results. Adaptable and reliable with proven proficiency in customer relationship management, strategic planning, and conflict resolution. Recognized for effective communication, problem-solving abilities, and fostering positive client experiences.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Principal Security Solutions Engineer
Dynatrace
01.2022 - Current
- Support global business through enablement, engagement with strategic accounts, sales leadership and thought leadership speaking engagements to drive business from $4 million to over $40 million USD in less than 4 years
- Collaborate with executive leadership to create strategy and key deliverables to achieve internal business results
- Collaborate with customer success and post sales teams to drive adoption and customer satisfaction
- Work with customers to understand business objectives and technical alignment
- Thought leadership, including industry conference speaking engagements like Blackhat, AWS re/Invent and Dynatrace Perform and through co-engagement with partners
- Contribute to product teams to help develop and prioritize product roadmap through customer usage patterns and industry trends
- Continuously mentor and coach sales engineers and sales teams in solution and industry
Outbound Director of Product
Mend (fka WhiteSource Software)
01.2021 - 01.2022
- Improving communication with field-facing teams and product
- Weekly meetings with technical and customer success leadership
- A regular cadence of product updates to sales teams
- Pricing and package analysis and updates plus sales enablement
- Interaction with PR team and interviews with platforms like devops.com
- Product team lead with strategic customers to understand requirements and challenges
- Product team lead with strategic technical partners
- Drive internal improvements in Jira usage for accountability and visibility to key feature work and risk
Assess Sr Product Manager
Contrast Security
01.2020 - 01.2021
- Drove support of Contrast’s Assess (IAST) product throughout the market by collaborative creation and delivery of value-based messaging, engagement with strategic customers and prospects, and prioritization of product roadmap for incremental and innovation changes
- Highly engaged with customer-facing teams for product issue resolution
- High engagement with support, sales, and post-sales teams on a regular weekly cadence
- Lead cross-functional teams to deliver right-sized solutions to meet customer and business growth requirements
CxIAST Evangelist/Subject Matter Expert/Overlay/Product Manager
Checkmarx
01.2017 - 01.2020
- Drove support of Checkmarx product throughout the market by collaborative creation and delivery of value-based messaging, facilitation of educational marketing webinars, and guiding direction of product roadmap and priorities
- Ensured that the needs of technical teams were met for demonstrations, proof of concepts, and deployments
- Propelled product growth from $120K to $1.2M+ within the first year of the product launch in the North American market and $2.7M globally
- Empowered pre-sales and sales teams of75+ individuals to effectively demonstrate, identify, and share new product messages
SecureAssist Product Manager
Codiscope (acquired by Synopsys)
01.2015 - 01.2017
- Managed a team of ten R&D developers
- Collaborated across departments and cultivated marketing messages to secure product adoption
- Fostered positive customer interactions and issue resolution with the support team
- Designed and implemented an improved release schedule, streamlining sporadic releases into an organized, quarterly system
- Collaborated across departments to construct and deliver best practices for product demonstrations, proof of concepts, and deployments
Network Virtualization Product Manager
HP Software
01.2014 - 01.2015
- Evangelized network virtualization products and solutions through sales strategies and value-based messaging, developed across departments and teams
- Designed roadmap for product portfolio
- Exceeded license revenue goal by140%, realizing $2.3M in revenue
- Played an essential role in facilitating the transition of HP’s merger and acquisition of Shunra Assets
- Created sales demonstration, documented best practices, and set pricing with Sales and Presales teams
Vice President of Technical Delivery
Shunra Software
01.2010 - 01.2014
- Directed pre-sales and consulting teams in distributing value-based product messaging to global customers
- Collaborated across teams of internal partners to design playbooks for sales and delivery teams to promote joint solutions
- Constructed an expanded service catalog for the consulting group
- Standardized pre-sales processes for greater efficiency and better alignment to customer needs
- Guided changes to product SKU’s, consulting engagements, and bookings to ensure a smooth transition during acquisition
Director of Professional Services
Shunra
- Oversaw a team of13 employees and contractors in providing service delivery for consulting engagements
- Assisted sales teams in the understanding of customer requirements in Statement of Work (SoW) documents
- Aligned consulting team Profit & Loss with company goals
- Surpassed goals at a rate of149% with over2M bookings and revenue of $2M+
- Achieved consulting team utilization of75%+
Education
Master of Science - Computer Information Systems
Colorado State University
Fort Collins, ColoradoBachelor of Science - Business Administration
Colorado State University
Fort Collins, ColoradoSkills
- Client advocacy
- Customer onboarding
- Sales enablement
- Data-driven decision making
- Customer retention strategies
- Customer segmentation
- Client onboarding
- Teamwork and collaboration
Certification
- ITIL v2 Foundation Certificate
- IACRB Web Penetration Testing Certificate
Timeline
Principal Security Solutions Engineer
Dynatrace
01.2022 - Current
Outbound Director of Product
Mend (fka WhiteSource Software)
01.2021 - 01.2022
Assess Sr Product Manager
Contrast Security
01.2020 - 01.2021
CxIAST Evangelist/Subject Matter Expert/Overlay/Product Manager
Checkmarx
01.2017 - 01.2020
SecureAssist Product Manager
Codiscope (acquired by Synopsys)
01.2015 - 01.2017
Network Virtualization Product Manager
HP Software
01.2014 - 01.2015
Vice President of Technical Delivery
Shunra Software
01.2010 - 01.2014
Bachelor of Science - Business Administration
Colorado State University
Director of Professional Services
Shunra
Master of Science - Computer Information Systems
Colorado State University
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