Susan Steele

August 2021 to the present Greet the patients at the front door.

Get copies of there Driver's and insurance cards,

have the patient take the copy of the cards to the specialty secretary or put them in a folder as directed . This may include releases they have signed.

Direct them to the setting area

Inform the Secretary for each group

of the patients arrival.

I set up the exam rooms before each group arrives, making sure everything is stocked and clean. I make sure the exam room is ready to be cleaned after the Specialty group has left.

I make up calender every month showing which provider is scheduled and what day they are coming in. I send copies to everyone who is connected with the providers. I keep track of how many patients each provider had and sent a copy to every department connected with the providers who came at the end of each month.

I help the patients get appointments made and connect them to the providers staff as needed.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Learned to work on the Epic Computer system.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Facilitated communication between patients and various departments and staff.

Greeting people at the entrance to the hospital Emergency entrance or the front lobby.

Ask the screening questions and make sure they have masks and temperatures taken.

Make sure they keep social distance

Limit the number of people in the lobby

Clean area, chairs, wheelchairs, pens etc.

Assist nurses who are covid testing by keeping track of the people who are scheduled and delivering samples to the lab.

• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Until the physicians had to do their own order entry I preformed this task. Used the Meditec system.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Monitored supplies need for the nurses and reordered. This included food, air mattresses and the office supplies we needed.
• Took patients to the OR, helped families get to and from the floor. Monitored security after the front doors locked. Made overhead announcments.

• Worked with chef to prepare daily food specials and other supplies.
• Prepared food orders to support waitstaff and other team members.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
• Set up the dining rooms for the residents and cleaned up after meals. Washed the dishes and set the tables for the next meal

• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
• Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
• Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.

• Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
• Wrapped trays, instrument packs and sets.
• Verified and maintained proper documents and records for sterilization.
• Identified parameters and sterilization method required for each item to be sterilized.
• Picked instruments and supplies for surgeries.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.

• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Collected patient biopsies and blood samples for laboratory analysis.
• Administered medications and anesthetics to animals in treatment and documented changes in condition. Kept track of controlled substances. Ordered supplies and drugs