Office Manager/Customer Service Specialist
A.D.R. Bulbs. Inc
- Provided exceptional customer service while addressing over 125 customer inquiries, orders and questions via phone calls or email correspondence daily.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly while handling escalated customer complaints effectively, leading to satisfactory resolution.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed rapport with customers, fostering long-term relationships and repeat business. With over 90 percent repeat customers.
- Consistently met or exceeded performance goals, contributing to the overall success of company growth.
- Trained new personnel regarding company operations, policies and services.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills and maintained up-to-date knowledge of product and service changes.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as entering up to 100 orders for customers daily, addressing customer concerns, questions and inquiries.
