Susan Steen
Portland,Oregon
Summary
Professional with strong background in trauma care management, ready to drive impactful outcomes in healthcare setting. Expertise includes program development, clinical coordination, and compliance with regulatory standards. Focused on fostering team collaboration and adapting to evolving needs to achieve consistent, high-quality results. Proficient in trauma systems, patient care protocols, and staff training. Recognized for reliability, clear communication, and strategic problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pediatric Trauma Program Manager
Doernbecher Children's Hospital, Oregon Health & Science University
04.2022 - Current
- Led successful re-verification of Pediatric Level I Trauma Center designation with zero deficiencies, achieving this milestone in February 2025.
- Organized inaugural Pediatric Trauma Across the Care Continuum course in collaboration with the Society of Trauma Nurses (STN) and Pediatric Trauma Society (PTS) in November 2022.
- PTACC Course Director and Instructor for upcoming courses scheduled in December 2025 and March 2026.
- Co-planner for virtual trauma nursing conferences and regional trauma symposiums from 2022 to 2026.
- Participant in pediatric Disaster Response Collaborative initiative focusing on family reunification and patient tracking, enhancing emergency response protocols.
- Manage pediatric trauma care protocols, monitor patient care, and serve as a clinical resource across the continuum of care.
- Lead Pediatric Trauma PIPS process, including monthly meetings, trend analysis, sentinel event reviews, and system improvements.
Manager, Surgical Services
Shriners Hospitals for Children
03.2020 - 10.2021
- Oversaw operations of three ORs, preoperative holding bays, PACU, and sterile processing department, managing a $6M budget.
- Directed human resources functions, including disciplinary actions, evaluations, coaching, and mentoring staff.
- Developed workflows aligned with pandemic guidelines from CDC, Oregon State, and AORN, including COVID-19 patient care protocols.
- Implemented infection prevention measures, including staff training on respiratory protection and PPE usage.
- Led emergency preparedness initiatives, including fire simulation training and quality management system development in sterile processing.
ASC Manager
Kaiser Permanente Skyline Ambulatory Surgery Center
06.2016 - 02.2020
- Managed daily operations of a freestanding ASC with two ORs, procedure rooms, and multiple bays, overseeing a $4M annual budget.
- Ensured compliance with AAAHC and state regulations, achieving zero deficiencies during inspections.
- Developed staff empowerment programs, including simulation training and orientation based on the novice-to-expert model.
Clinical Director, Perioperative Services
Kaiser Permanente Baldwin Park Medical Center
11.2009 - 05.2016
- Directed operations of 12 ORs, 42 pre/post-op bays, and sterile processing, managing a $14M budget.
- Led interdisciplinary teams to implement SBAR handoffs, standardization protocols, and improve surgical workflows.
- Participated in national supply chain transformation initiatives, reducing expenses and enhancing efficiency.
- Conducted high-fidelity simulations for OR staff, including fire, hemorrhage, and code blue scenarios.
- Served on emergency management and quality improvement teams, contributing to hospital-wide safety initiatives.
Education
Master of Science - Nursing
University of Texas at Arlington, College of Nursing and Health Innovation
08.2022
Certification - Nursing Education
University of Texas at Arlington
08.2022
Bachelor of Science - Nursing
University of Phoenix
12.2008
Nursing Diploma - undefined
Los Angeles County School of Nursing
01.1989
Skills
- Acute care hospital operations management
- Trauma nursing expertise
- Clinical leadership
- Leadership in strategic planning
- Interdisciplinary collaboration
- Emergency management
- Injury prevention
- Performance improvement
Affiliations
- NW Organization of Nurse Leaders (NWONL), Member # 2912661, Expires 10/2026
- Emergency Nurses Association, Member # 2581459, Expires 10/2026
- Society of Trauma Nurses (STN), Member # 69227104, Expires 08/2026
- Pediatric Trauma Society (PTS), Education Committee Member, Expires 01/2026
- Oregon Patient Safety Commission, Board of Directors, Appointed by Governor, Term 02/2024 – 07/2027
Certification
- Registered Nurse – Oregon, License # 201604296RN (Expires February 2027)
- BLS & PALS – American Heart Association (Expires April 2027)
Timeline
Pediatric Trauma Program Manager
Doernbecher Children's Hospital, Oregon Health & Science University
04.2022 - Current
Manager, Surgical Services
Shriners Hospitals for Children
03.2020 - 10.2021
ASC Manager
Kaiser Permanente Skyline Ambulatory Surgery Center
06.2016 - 02.2020
Clinical Director, Perioperative Services
Kaiser Permanente Baldwin Park Medical Center
11.2009 - 05.2016
Certification - Nursing Education
University of Texas at Arlington
Bachelor of Science - Nursing
University of Phoenix
Nursing Diploma - undefined
Los Angeles County School of Nursing
Master of Science - Nursing
University of Texas at Arlington, College of Nursing and Health Innovation