Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Stevens

Essex,IA

Summary

I'm a hard worker, quick learner, Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.


Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

42
42
years of professional experience

Work History

Optician

Eye Care Associates Of Southwest Iowa
01.2022 - 05.2024
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

Receptionist /Optometric Assistant

Michael J. Portz, OD, PC
06.2010 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
  • Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
  • Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
  • Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
  • Ensured accuracy of patient records by diligently updating information during each visit or interaction.
  • Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.

Restorative Certified Nursing Assistant

Garden View Care Center
06.2004 - 06.2010
  • Provided physical therapy support for improved patient mobility and functionality.
  • Enhanced communication between patients and healthcare team by serving as a liaison, resulting in increased patient satisfaction.
  • Educated family members on strategies to support their loved one''s recovery process, fostering positive home environments.
  • Conducted regular rounds within the facility along with nursing staff.
  • Performed feeding assistance when necessary while monitoring dietary restrictions.
  • Monitored skin integrity regularly, implementing preventative measures to avoid pressure ulcers or related complications.
  • Ensuring prompt attention was given towards any concerns that arose.
  • Implemented therapeutic interventions to alleviate pain and discomfort for better patient experiences.
  • Completed comprehensive training in dementia care practices, applying knowledge to improve outcomes for affected individuals.
  • Utilized specialized equipment for proper positioning and support, maximizing patient comfort levels.
  • Collaborated with nursing staff to develop personalized care plans, ensuring optimal patient outcomes.
  • Facilitated social interactions among patients, promoting emotional well-being and reducing feelings of isolation.
  • Maintained accurate documentation of patient progress and vital signs, contributing to effective care coordination.
  • Adhered to safety protocols during transfers and ambulation, minimizing the risk of injury or accidents for both patients and staff.
  • Improved patient comfort by providing compassionate and individualized care.
  • Demonstrated strong teamwork skills while working collaboratively with other healthcare professionals on interdisciplinary teams.
  • Administered variety of therapeutic treatments to patients such as range of motion, progressive mobility exercises and speech therapy.
  • Communicated effectively with patients to identify needs and establish comfortability level throughout therapeutic exercises.
  • Maintained accurate and thorough documentation of therapy session outcomes to track patients' progress towards treatment goals.
  • Assisted patients in development of eating, dressing and grooming skills.
  • Operated equipment appropriately and according to user instructions, reporting damaged or malfunctioning equipment.
  • Utilized approved restorative approaches and adhered to treatment plans in execution of patient care.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Coordinated recreational activities for mental stimulation and socialization opportunities among residents or patients.

Certified Paraoptometric Assistant

Family Vision Center
02.1999 - 06.2004
  • Maintained an organized and efficient work environment by managing appointment schedules, updating patient records, and ensuring the cleanliness of examination rooms.
  • Provided exceptional support to patients during their visits by making them feel comfortable, informed, and cared for throughout the entire appointment process.
  • Enhanced patient experience by conducting thorough pre-examination tests and gathering accurate medical history information.
  • Increased practice efficiency by skillfully operating advanced diagnostic equipment for accurate diagnoses and treatment plans.
  • Facilitated smooth transitions from check-in process until completion of appointments for enhanced patient satisfaction rates.
  • Assisted in the training of new paraoptometric staff members by sharing knowledge and best practices to ensure a high standard of care within the practice.
  • Provided prompt assistance to patients in need, addressing concerns, and answering questions about their eye health or eyewear options.
  • Managed inventory levels of contact lenses, eyeglasses frames, and other optical supplies while maintaining an up-to-date product knowledge base for informed recommendations to patients.
  • Promoted positive patient outcomes by consistently following established protocols during pre-testing procedures such as visual field tests or retinal imaging studies.
  • Ensured accuracy in billing procedures, processing insurance claims, and handling financial transactions within the office setting.
  • Assisted in the selection of eyewear options for patients while considering style preferences, face shape compatibility, and budget constraints.
  • Employed keen attention to detail when gathering patient information, ensuring accurate data entry and recordkeeping.
  • Demonstrated commitment to professional development by attending industry conferences or webinars on new technologies or best practices in paraoptometric care.
  • Improved patient satisfaction by providing exceptional customer service and assisting with eye care needs.
  • Contributed to team success by collaborating with optometrists to deliver comprehensive eye care services to patients.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.

Certified Nursing Assistant

Garden View Care Center
02.1982 - 06.1999
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of [Number]+ residents under long-term care.
  • Followed directions of licensed nurses to administer medications and treatments.

Education

GED -

Shenandoah Community School Districts
Shenandoah, IA

Skills

  • Customer Service
  • Insurance Verification
  • Optical Measurements
  • Computer Skills
  • Repairing Glasses
  • Optical dispensing
  • Insurance Billing
  • Adjusting Eyewear
  • Retail Sales
  • Optical orders
  • Progressive Lenses Expertise
  • Transaction Processing
  • Frame Selection
  • Multifocal Lenses Knowledge
  • Order Preparation
  • Contact lens
  • Product Upselling
  • Supply Management
  • Optical Equipment Operation
  • Visual acuity testing
  • Eyewear brands
  • Eye Health Assessment
  • Optical Terminology
  • Prescription Interpretation
  • Eyewear trends
  • Corrective lens options
  • Attention to Detail
  • Quality Control
  • Patient History Documentation
  • Fittings
  • Frame Repair
  • Billing Processing
  • Appointment Scheduling
  • Data Verification
  • Analytical Thinking
  • Insurance approvals
  • Administrative Functions
  • Verifying prescriptions
  • Inventory Management
  • Patient testing
  • Product and Service Recommendations
  • Children's eyewear
  • Optical Needs Assessment
  • Optical equipment testing
  • Work Order Preparation
  • Selecting frames
  • Prescription Evaluation
  • Optical Display Arrangements
  • Supply and Equipment Ordering

Timeline

Optician

Eye Care Associates Of Southwest Iowa
01.2022 - 05.2024

Receptionist /Optometric Assistant

Michael J. Portz, OD, PC
06.2010 - 12.2022

Restorative Certified Nursing Assistant

Garden View Care Center
06.2004 - 06.2010

Certified Paraoptometric Assistant

Family Vision Center
02.1999 - 06.2004

Certified Nursing Assistant

Garden View Care Center
02.1982 - 06.1999

GED -

Shenandoah Community School Districts

Similar Profiles

CREATE PROFILE
Susan Stevens