Susan Stone, MPA/EHCA, BSN, RN
Gilmer,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Divisional Director, Surgical Services
CHRISTUS Good Shepherd Medical Center
04.2016 - 07.2023
- Operational and strategic oversight for perioperative services and outpatient services including surgical billing, surgical scheduling, pre-admission surgical screening clinic, same day surgery, holding room, operating room, anesthesia, post anesthesia care unit, phase II and extended stay units. Responsible for all aspects of operations and management of surgical services for the main OR and the surgical center with combined volumes of more than 32,000 cases per year.
- Managed a combined revenue of more than $1 billion/year with a 20% growth in revenue and volumes year over year.
- Clinical Lead for major construction projects for sterile processing. Decontamination, scope room, sterile storage, robot room, pain rooms, and a freestanding surgery center.
- Launched a free standing Preadmission Surgical Screening Clinic (PASS) in 2022 to optimize patient throughput for all surgical patients in 2022. More than 15,000 patient were optimized in the first year of operation.
- Service line experience: cardiovascular, thoracic, peripheral vascular, robotics, vascular, ortho spine, neurology, orthopedics, sports medicine, trauma, general, urology, plastics, podiatry, ENT, oromaxillofacial, gynecology, ophthalmology, pain, and endoscopy services lines.
- EPIC super user and operational owner during successful go-live and full implementation in October 2019.
- Responsible for successful accreditation from national recognized organizations, TJC, Medicare, and Texas Department of Health.
- Value stream mapping and 5S projects were completed for registration, admitting, preadmission testing, preoperative, endoscopy, same day surgery, and perioperative services using LEAN management philosophies and processes improved throughput, on time starts and turnovers in the OR and Endoscopy suites.
- Responsible for human resource management, financial planning, compliance, quality, risk and service excellence for perioperative services for more than 500 indirect employees with a 24-member leadership team.
- Top three strengths for the Glint employee survey in 2023: Leadership, Growth, and Recognition. Exceeded expectations in employee satisfaction scores in all departments (2023).
- Successful Joint Commission surveys with minimal findings (2017 and 2020). Successful CIHQ survey with minimal findings in (2019 & 2022).
- Growth & Access Taskforce (2022 & 2023), Robot Steering Committee Chair (2021-2023), Block Utilization Steering Committee Co-Chair (2022 & 2023), COVID Task Force (2020-2022) and Incident Command Membership (2020-2023). Co-Chair and Chair of the Corporate Analysis Team (2022 & 2023). OR Committee Chair and OR Executive Co-Chair (2023). Advisory Board, Kilgore College (2022 & 2023).
Clinical Director, Perioperative Services
Cedar Park Regional Medical Center
02.2014 - 03.2016
- Responsible for all aspects of operations and management of ambulatory care unit, preop testing, outpatient infusion therapy, operating room, post anesthesia care unit, surgery billing, and scheduling.
- Service lines: robotics, vascular, ortho spine, orthopedics, sports medicine, general, urology, plastics, podiatry, ENT, gynecology, ophthalmology, and endoscopy services.
- Administratively covered for House Supervisor and Chief Nursing Officer as needed.
- Planned, implemented and developed new robotic program.
- Manage operational and capital budget for surgery, sterile processing, day surgery, endoscopy, and PACU.
- Responsible for human resource management, financial planning, compliance, quality, risk, and service excellence for perioperative services.
- Implemented new Ecolab project to improve cost and efficiency with turnover between cases and terminal cleaning after hours.
- Implemented new Carepoint project to improve on-site management and utilization of supplies and device management from distributor for custom totes for all OR cases.
- Implementing scrub management system for perioperative services to improve management and control of current scrub inventories. Completed expansion project for OR and endoscopy department to accommodate growth and address capacity issues.
- Value stream mapping and 6S projects with registration, admitting, preadmission testing, preoperative, and perioperative services.
- Led Value Stream Mapping projects using Lean philosophies to improve throughput, on time starts, and case turnovers - OR and Endoscopy suites.
- Participating in various committees including Co-Chairman of the Professional Practice Council, Department of Medicine, Department of Surgery, Critical Care Committee, and the Ethics Committee.
Administrative Director, Perioperative Services
Baylor Scott & White Healthcare
10.2011 - 02.2014
- Responsible for all aspects of operations and management of Operating Room, Sterile Processing Department, and Post Anesthesia Care Unit (PACU)
- Procedures included: cardiovascular, vascular, orthopedic spine, orthopedics, sports medicine, general, urology, plastics, ENT, gynecology, ophthalmology, and endoscopy services
- Managed operational and capital budget for surgery, sterile processing, day surgery, endoscopy, and PACU.
- Implementation of Association of Operating Room Nurses Perioperative 101 program.
- Planned and completed major construction project to open 4 new operating rooms, 3 OB suites, sterile core, sterile processing, anesthesia lounge, and 12 new PACU bays.
- Launched new cardiovascular with more than 150 case completions in first year.
- Launched successful ortho spine program.
- Coordinated multiple best practice teams and focus groups to improve patient care, patient access, service excellence, charge capture, and workflow.
- EPIC super user and operational owner during successful go-live and full implementation in October 2012.
- Exceeding goals for growth, patient satisfaction, on time starts, turnovers, physician satisfaction, and employee satisfaction in (2012 & 2013).
Clinical Director, Outpatient Services
Texas Health Presbyterian Hospital, Outpatient Services
01.2003 - 10.2011
- Responsible for all aspects of operations and management of Operating Room, Sterile Processing Department, PACU, Day Surgery Unit, Wound Care Clinic, and Pain Management Clinic.
- Responsible for Annual Operating Revenue of $11.6 million with operating expenses of $6 million and $2 million in capital expenditures.
- Responsible for 58 indirect full-time employees and 14 direct full-time employees.
- Service lines: general surgery, GI lab, orthopedics, urology, podiatry, ENT, dental, pain management, wound care, obstetrical, and gynecological service lines.
- EPIC Trained, Super User - Successful EPIC Conversion August 2011
- Managed wound care clinic that serviced more than 400 active patients.
- Implemented pain clinic services for more than 500 active patients.
- Implemented cross training for obstetrical staff nurses to scrub and circulate for emergency cesarean sections during and after business hours.
- Managed 1.5 million dollar renovation of operating room and expansion project.
- Hospital representative for surgical operational improvement committee (OPIC) at system level.
- Assisted with OSHA, Exposure Control, Quality Management, and in-services for Nursing Education.
- Served on committees to advance and achieve Nurse Friendly Designation (2009 & 2010)
- Successful Joint Commission Survey (2003 & 2006).
- Co-chair for Implementation, design, and development of SANE program (2009).
- Disruptive physician task force (2011).
- Entity wide Alaris pump implementation task force (2010).
- United Way Chair (2009-2011).
Staff Nurse, Main OR and PACU
Texas Health Presbyterian Hospital
01.2000 - 01.2003
- Trained as staff nurse responsible for circulating all cases including orthopedics, urology, obstetrics, gynecology, podiatry, general surgery, endoscopy, and ENT cases.
- PACU trained nurse in Phase I, Phase II, and Surgical ICU postoperative care.
Regional Case Manager
Texas Senior Care
01.2000 - 01.2002
- Responsible for management of 150 home health patients within a tri-county area.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Charge Nurse, Surgical Pediatric Unit
Lake Pointe Medical Center Of Rowlett
12.1998 - 09.2000
- Responsible for general patient care on very busy surgical/telemetry unit. Worked in postoperative, telemetry and pediatric units.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
Education
MPA/EHCA - Master's in Public Administration
University of Texas At Tyler
Tyler, TX12.2019
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX12.2015
Associate Degree in Nursing - Nursing
Trinity Valley Community College
Athens, TX06.1998
Skills
- Executive Leadership
- Strategic Planning
- Change and Growth Management
- Complex Problem-Solving
- People and Culture
- Accreditation Readiness
- Capital Expenditure Planning
- Lean Methodology and 5S Principles
Timeline
Divisional Director, Surgical Services
CHRISTUS Good Shepherd Medical Center
04.2016 - 07.2023
Clinical Director, Perioperative Services
Cedar Park Regional Medical Center
02.2014 - 03.2016
Administrative Director, Perioperative Services
Baylor Scott & White Healthcare
10.2011 - 02.2014
Clinical Director, Outpatient Services
Texas Health Presbyterian Hospital, Outpatient Services
01.2003 - 10.2011
Staff Nurse, Main OR and PACU
Texas Health Presbyterian Hospital
01.2000 - 01.2003
Regional Case Manager
Texas Senior Care
01.2000 - 01.2002
Charge Nurse, Surgical Pediatric Unit
Lake Pointe Medical Center Of Rowlett
12.1998 - 09.2000
MPA/EHCA - Master's in Public Administration
University of Texas At Tyler
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate Degree in Nursing - Nursing
Trinity Valley Community College
Certification
Lean Black Belt - Healthcare (LBBH)
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