Susan Stone
Thurmont,MD
Overview
25
25
years of professional experience
Work History
Senior Account Specialist
Quality Claims Management
San Diego, CA
05.2008 - 10.2024
- Performed data entry of client information into CRM system.
- Responded promptly to customer complaints or requests for assistance via phone or email.
- Accessed several client systems to access information to file claims and follow up with claims.
- Oversaw client inboxes, responding to email and uploaded documents to files.
Office Manager
Alco Investigations, Inc.
Mt. Airy, MD
08.1999 - 05.2008
- Responsible for day to day operation of the company.
- Accounts payable, accounts receivable and payroll.
- Pre-employment check, searching databases for criminal and workers compensation information.
- Responsible for taking initial claim, working up the case for the investigator, ensuring that all claims were completed in a timely fashion, typing up final works, dubbing video and sending information to clients.
- Kept all files organized. Maintained a spreadsheet of every case completed with log of hours worked by investigators.
Skills
- Microsoft Office proficiency
- Account Administration
- Schedule Coordination
- Research proficiency
- Account investigations
- Customer Engagement
Timeline
Senior Account Specialist
Quality Claims Management
05.2008 - 10.2024
Office Manager
Alco Investigations, Inc.
08.1999 - 05.2008
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