Susan Story
Sparks,NV
Summary
Dynamic Senior Product Manager with a proven track record at Workday, excelling in successful weekly product launches. Expert in interdepartmental cooperation and building strong teams. I enhanced payroll processing efficiency and minimized risk. Adept at all payroll functions including compliance research. I drive product innovation and foster strong vendor relationships.
Overview
17
17
years of professional experience
Work History
Senior Product Manager Payroll Compliance
Workday
05.2017 - 05.2025
- Monitored Federal, State, and Local tax authorities for update to tax laws.agencies.
- Collaborated with cross-functional teams to gather product requirements and feedback.
- Assisted in creating product roadmaps to align with strategic objectives.
- Maintained positive vendor relations to build strong partnerships.
- Supported market research initiatives to identify customer needs and trends.
- Developed product documentation to communicate upcoming features and products to external users and internal teams.
- Participated in user acceptance testing to ensure product quality and functionality.
Payroll Manager
TriNet
01.2012 - 05.2017
- Streamlined payroll processing, ensuring timely and accurate employee compensation.
- Implemented new payroll software, enhancing efficiency and reducing processing errors.
- Managed compliance with federal and state payroll regulations, minimizing risk for the organization.
- Developed training materials for staff on payroll systems and protocols, improving team competency.
- Prepared checks, direct deposits, payroll reports, and managed all functional aspects related to payroll.
Tier 3 Payroll & Payroll Tax Operation Manager
Intuit
02.2008 - 02.2012
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Transferred 25,000 payroll customers to support a sell of those customers,
- Provided direction oversight for a core team managing quarterly and annual tax filing and tax payment support for more than a million tax and payroll customers
- Subject Matter Expert routinely called on to collaborate with cross-functional teams during the development of product requirements
Education
No Degree - Accounting
Truckee Meadows Community College
Reno, NVCertificate - Payroll Accounting
American Payroll Association
San Antonio, TXSkills
- Successful product launches
- Interdepartmental cooperation
- Strategic product roadmaps
- Long-term planning
Timeline
Senior Product Manager Payroll Compliance
Workday
05.2017 - 05.2025
Payroll Manager
TriNet
01.2012 - 05.2017
Tier 3 Payroll & Payroll Tax Operation Manager
Intuit
02.2008 - 02.2012
No Degree - Accounting
Truckee Meadows Community College
Certificate - Payroll Accounting
American Payroll Association