SUSAN STOVALL
Newport,KY
Summary
MY PROFESSIONAL EXPERIENCE INCLUDES: EXPERIENCE IN MANAGEMENT OF UP TO 15 STAFF MEMBERS EXPERIENCE OF CUSTOMER SERVICE ON BEHAVE OF THE INDIVIDUALS SERVED EXPERIENCE IN GOOD COMMUNICATION SKILLS IN A PROFESSIONAL MANNER EXPERIENCE IN COMMUNICATING WITH MEDICAL PROFESSIONALS EXPERIENCE IN MEDICAL TERMINOLOGY
Diligent CUSTOMER SERVICE overseeing lunchroom operations with focus on creating safe and positive environment. Successfully managed daily routines, ensuring smooth meal service and resolving conflicts efficiently. Demonstrated strong organizational skills and effective communication to foster collaborative atmosphere.
Experienced with managing lunchroom activities and maintaining positive environment. Utilizes effective conflict resolution and team collaboration to ensure smooth operations. Knowledge of health and safety standards, ensuring safe dining experience for all students.
Overview
25
25
years of professional experience
1
1
Certification
Work History
LUNCHROOM MANAGER
CINCINNATI PUBLIC SCHOOLS
12.2017 - 02.2025
- Supervised lunchroom activities, ensuring safe and orderly environment for students.
- Coordinated daily meal service operations, managing food distribution and cleanliness.
- Trained staff on food safety protocols and proper handling procedures.
- Implemented behavior management strategies to promote positive interactions among students.
- Conducted regular inspections of lunchroom facilities to maintain hygiene and compliance standards.
- Assisted in scheduling staff shifts to optimize coverage during peak meal times.
- Resolved conflicts between students, fostering a respectful dining atmosphere through effective communication.
- Collaborated with school administration to develop lunchroom policies enhancing student experience.
- Improved student lunchroom behavior by implementing clear rules and expectations.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
- Ensured a clean and sanitary environment for students by performing regular cleaning tasks.
- Served as a positive role model for students by maintaining a professional demeanor and consistently emphasizing the importance of respecting school lunchroom rules.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Oversaw cafeteria staff, providing training and support to ensure optimal performance in their roles.
- Assisted in menu planning, focusing on balanced nutrition and appealing options for diverse palates.
- Monitored compliance with federal nutrition standards, ensuring that all meals met mandated requirements while remaining appetizing to students.
- Established written guidelines for meal charges to submit to authorities for support of National School Lunch Program.
- Increased efficiency in the lunch line by organizing food stations and directing students accordingly.
- Monitored student behavior and implemented corrective actions.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
- Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
HOME MANAGER OF A GROUP HOME FOR INDIVIDUALS WITH DEVELOPMENTAL DISABILITIES
CORE, INC
12.2010 - 11.2016
- MANAGED AND OPERATED A GROUP HOME FOR INDIVIDUALS WITH DEVELOPMENTAL DISABILITIES
- HANDLED DAILY ROUTINE OF THEIR INDIVIDUAL ACTIVITIES.
- MAINTAINED AND KEPT RECORDS OF INDIVIDUALS FINANCES.
- PAID INDIVIDUALS MONTHLY BILLS, SUCH AS CABLE BILLS, INSURANCE BILLS, FUNERAL PLAN BILLS, ETC.
- PROVIDED GROCERIES AND PERSONAL SUPPLIES SHOPPING ON A WEEKLY BASIS.
- RECORDED INVENTORY FOR EACH INDIVIDUAL ON AN ANNUAL BASIS.
- RECORDED IN A LICENSURE PROCEDURE BOOK WEEKLY AS WELL AS IMPLEMENTED A DAILY PROGRAM PLAN GUIDE FOR EACH INDIVIDUAL INTO A KIOSK.
- PLANNED AND TRANSPORTED ALL INDIVIDUALS TO ALL DOCTOR APPOINTMENTS.
- HANDLED ALL BILLING AND TIMESHEET PAPERWORK ON A DAILY BASIS.
- RECORDED ANNUAL EVALUATIONS OF ALL STAFF ON AN ANNUAL BASIS.
- TRAINED ALL NEW STAFF WITH AN ORIENTATION PACKET.
- HELD BI-MONTHLY STAFF MEETINGS TO ENSURE THE QUALITY OF THE ROUTINES OF THE INDIVIDUALS AS WELL AS ANY STAFF CONCERNS.
- ATTENDED ALL ANNUAL MY PLAN MEETINGS FOR EACH INDIVIDUAL TO ENSURE THE PRODUCTIVITY OF ALL OF THEIR PLANS.
- PLANNED AND PARTICIPATED IN PRODUCTIVE OUTINGS IN THE COMMUNITY FOR THE INDIVIDUALS.
- MAINTAINED A PERSONAL RELATIONSHIPS WITH EACH INDIVIDUAL TO PROVIDE THE BEST QUALITY OF LIFE FOR EACH.
- RESPONSIBLE FOR CARRYING A WORK CELL PHONE 24/7 TO ANSWER ALL CALLS FROM STAFF, WORKSHOPS DOCTORS, ETC.
SENIOR DIRECT CARE STAFF
GRACEWORKS
09.1999 - 12.2010
- ASSISTED THE HOME MANAGER WITH THE DAILY ROUTINES OF RUNNING A GROUP HOME FOR DEVELOPMENTALLY DISABLED INDIVIDUALS.
- WORKED IN THE HOME OF THESE INDIVIDUALS ON A DAILY BASIS, PROVIDING ONE ON ONE CARE
- TRANSPORTED INDIVIDUALS TO OUTINGS IN THE COMMUNITY AND TO DOCTORS APPOINTMENTS AS NEEDED.
- MAINTAINED A HOME LIKE ENVIRONMENT FOR THE INDIVIDUALS.
Education
ASSOCIATES DEGREE - CRIMINAL JUSTICE
BROWN MACKIE COLLEGE
CINCINNATI, OHIO01.2011
High School Diploma - undefined
Skills
- EXCELLENT COMMUNICATION SKILLS
- AMBITIOUS
- QUICK LEARNER
- HARD WORKER
- MANAGERIAL EXPERIENCE
- GOOD ORGANIZATIONAL SKILLS
- GOOD TEAM LEADER AND/OR WORKER SKILLS
- GREAT CAREGIVER SKILLS
- PROFESSIONAL FINANCIAL MANAGEMENT
- Scheduling staff
- Supervisory experience
- Nutrition
- Allergy awareness
- Menu planning
- Problem-solving
- Food handling safety
- Safe food handling
- Cooking
- Food storage procedures
- Ingredient preparation
- Compliance
Accomplishments
- Good team leader and/or worker skills
- Great caregiver skills
- Professional financial management
Certification
- Certified LUNCHROOM MANAGER, CPS - 2017-2025
Timeline
LUNCHROOM MANAGER
CINCINNATI PUBLIC SCHOOLS
12.2017 - 02.2025
HOME MANAGER OF A GROUP HOME FOR INDIVIDUALS WITH DEVELOPMENTAL DISABILITIES
CORE, INC
12.2010 - 11.2016
SENIOR DIRECT CARE STAFF
GRACEWORKS
09.1999 - 12.2010
High School Diploma - undefined
ASSOCIATES DEGREE - CRIMINAL JUSTICE
BROWN MACKIE COLLEGE
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