Susan Stroo
Laurel,MS
Summary
Focused Receptionist with 17 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Receptionist
Pine Belt Dermatology & Skin Cancer Center
Hattiesburg, MS
12.2020 - 01.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Receptionist
SCRMC
Laurel, MS
03.2007 - 12.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
Education
High School Diploma -
R H Watkins High School
Laurel, MS06-1973
Some College (No Degree) - Business
Jones County Junior College
Ellisville, MSSkills
- Scheduling
- Clerical Support
- Data Entry
- Multi-Line Telephone Systems
- Organization Skills
- Mail Distribution
- Office Equipment Operations
- Verbal and Written Communication
- Positive and Professional
- Multitasking and Prioritization
- Professional Demeanor
References
References available upon request.
Timeline
Receptionist
Pine Belt Dermatology & Skin Cancer Center
12.2020 - 01.2024
Receptionist
SCRMC
03.2007 - 12.2020
High School Diploma -
R H Watkins High School
Some College (No Degree) - Business
Jones County Junior College
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