Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer
Timeline
Generic

SUSAN STRUNK

Medical Coding and Billing
Portsmouth,VA

Summary

To secure a position in the medical industry where skills in Medical Coding and Billing will be utilized to contribute to the success of an organization and will allow further development of abilities and knowledge in this profession.

Overview

17
17
years of professional experience

Work History

Training Specialist, Customer Service & Experience

Qurate Retail Group
01.2020 - 07.2023
  • · Representation of QRG brand in a positive manner as the first line contact with customers.
  • · Planning and coordinating operations for resolutions to customer concerns through work directives and assignments,
  • · Participate in Enhanced Training Areas (ETA) to assist in development of performance standards for employees through training and counseling.
  • · Knowledge of Microsoft Excel, Power Point, Teams, One Drive, and Outlook..
  • · Lean Six Sigma.
  • · Facilitation of materials to New Hires including extensive training on navigation of virtual system, technical issues within system, de-escalation of difficult situations using skills and behavior modification training.

Territory Sales Manager

Budget Blinds
06.2010 - 01.2020
  • · Cultivated strong relationships with customers including construction workers, developers, realtors, and marketing professionals.
  • · Planned, scheduled, and coordinated work operations for vendors and installers to meet customer's needs.
  • · Managed flow of inventory through vendor contacts and online ordering sites.
  • · Achieved short- and long-term sales goals through prioritization of customer deliveries, resource allocation, and design applications.
  • Maintained an 80% closing rate resulting in a 50% increase in sales over a two-year period

Owner/Manager

The Casual Curtain
04.2006 - 06.2010
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.

Education

Continuing Education - Medical Billing And Coding

Auburn University
Auburn, AL
09.2023

Bachelor of Science - Business Administration And Management

East Carolina University
Greenville, NC
06.1990

Skills

  • Microsoft Office
  • Lean Six Sigma
  • Communication
  • Problem Solving
  • Coachable
  • Adaptable

Accomplishments

Qurate Retail Group VIP Incentive Award:

April, May, June, 2023

Benchmark Sales Volume, Budget Blinds, 2016



Volunteer

Chesapeake Regional Healthcare, Main Atrium, Information, June 2023 - Present

Assist Visitors and Patients with location of rooms and clinics, as well as any issues with visitation and policy while in the hospital.


Portsmouth Humane Society, Board member, Community Advocate, 2012 - Present

Assist with organizational leadership standards by helping recruit new members and volunteers.

Lead fundraising efforts with emphasis on capital projects for the shelter

Deliver on promises to represent needs, interests, and values of a Rescue organization


Timeline

Training Specialist, Customer Service & Experience

Qurate Retail Group
01.2020 - 07.2023

Territory Sales Manager

Budget Blinds
06.2010 - 01.2020

Owner/Manager

The Casual Curtain
04.2006 - 06.2010

Continuing Education - Medical Billing And Coding

Auburn University

Bachelor of Science - Business Administration And Management

East Carolina University

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SUSAN STRUNKMedical Coding and Billing