Susan Sturm
Grafton,WV
Summary
Proven housekeeping expert with a track record of enhancing room cleanliness and customer satisfaction at Courtyard by Marriott. Demonstrated ability to manage housekeeping services and streamline operations, leading to a 20% increase in efficiency. Skilled in customer service and adept at addressing needs with proactive solutions. Excel in fast-paced environments, ensuring meticulous attention to detail and superior room readiness.
Overview
10
10
years of professional experience
Work History
Housekeeping
Courtyard by Marriott
06.2024 - Current
I clean rooms, change sheets, replenish linens, stock soaps and coffee supplies. I stock carts and linen closets, help in the laundry room and take out trash.
Housekeeping
Hampton Inn & Suites By Hilton
09.2019 - 06.2024
I cleaned rooms, changed sheets and replenished linens. I stocked the rooms with necessary items such as soaps and coffee items. I also stocked closets and cart and helped in laundry and took out the trash.
Cashier
Lowe's Home Improvements
05.2015 - 09.2019
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
MTEC
MorgantownSkills
- Housekeeping services
- Production housekeeping
- Basic housekeeping duties
- Housekeeping services management
Timeline
Housekeeping
Courtyard by Marriott
06.2024 - Current
Housekeeping
Hampton Inn & Suites By Hilton
09.2019 - 06.2024
Cashier
Lowe's Home Improvements
05.2015 - 09.2019
GED -
MTEC
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