Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Sturtevant

Reno,NV

Summary

Dynamic and resourceful professional with a strong work ethic, experienced at Cinemark Theaters. Proven ability to enhance customer satisfaction through effective communication and exceptional service. Skilled in cash handling and maintaining cleanliness standards, consistently contributing to a positive team environment while ensuring operational efficiency.

Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Counter Server/Bartender

Cinemark Theaters
11.2023 - Current
  • Managed multiple tasks in high-volume environment.
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
  • Processed cash, debit and credit card payments.
  • Took and processed over customer orders.
  • Monitored supply levels and communicated restocking needs to management in a timely manner.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Managed cash register transactions, maintaining accuracy and security at all times.
  • Collaborated with team members to maintain cleanliness and organization of the dining area.
  • Restocked counter supplies, condiments, napkins and silverware.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Trained new employees on procedures, ensuring consistency in service quality across the team.
  • Reconciled cash drawer and corrected any errors.
  • Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
  • Rotated food items and discarded expired items to keep food inventory fresh.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Used cash register to perform [Number] cash, credit and debit transactions per day.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Utilized point-of-sale system proficiently for accurate order placement and payment processing.
  • Coordinated seamless transitions between shifts, ensuring uninterrupted service throughout operating hours.
  • Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
  • Greeted customers with smile and provided helpful suggestions.
  • Processed customer orders and accurately entered into order system.
  • Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Cleaned and maintained dining area and condiment stations.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Greeted customers and provided menus upon arrival to dining room.
  • Processed payments for orders and provided customers with change.
  • Monitored dining room inventory and replenished as necessary.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Caregiver Attendant/Housekeeper

Reno Initiative for Shelter and Equality
04.2023 - Current
  • Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
  • Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
  • Ensured patient safety through diligent monitoring and adherence to care plans.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Provided emotional support to patients and families during challenging times, fostering positive relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Trained new staff members on best practices for home health care.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Rotated linens in storerooms and replenished when supplies ran low.

Administrative Assistant

Homewatch CareGiversInc
05.2021 - 04.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Licensed Practical Nurse - Nursing

St. Mary's Hospital L.P.N
Reno, NV
06-1973

Skills

  • Team player
  • Effective communication
  • Excellent work ethic
  • Cleaning and sanitization
  • Customer focused
  • Counter cleaning and sanitation
  • Customer service
  • Shelf stocking
  • Accuracy and efficiency
  • Cash handling
  • Cleanliness standards
  • Resourceful
  • Supply restocking
  • Quick learner
  • Cleaning and organization
  • Cleaning and sanitation
  • Efficient multitasking
  • Listening
  • Conflict resolution
  • Quality control
  • Safety awareness
  • Team leadership
  • Time management
  • Attention to detail
  • Cleaning and sanitizing
  • Reliability
  • Cleaning

Timeline

Counter Server/Bartender

Cinemark Theaters
11.2023 - Current

Caregiver Attendant/Housekeeper

Reno Initiative for Shelter and Equality
04.2023 - Current

Administrative Assistant

Homewatch CareGiversInc
05.2021 - 04.2023

Licensed Practical Nurse - Nursing

St. Mary's Hospital L.P.N

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Susan Sturtevant