SUSAN SZAWALUK
Hackettstown,NJ
Summary
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, purchasing, data entry, multitasking and time management abilities.
Overview
26
26
years of professional experience
Work History
CUSTOMER EXPERIENCE MANAGER
Michaels Arts and Crafts
10.2020 - Current
- Assist with OMNI channel processes- BOPIS (buy online, pick up in store) and SFS (Ship from Store)
- Participate in the AD set process -organizing and setting the AD on scheduled Sundays and special dates
- Participate in truck unload and stocking processes and participate in the planogram process
- Help customers shop and find what they are looking for
- Deliver friendly customer service
- Acknowledge customers, help locate product and provide solutions
PROCUREMENT ANALYST
Verizon
07.2016 - 05.2024
- Create Capital & Expense Purchase orders for the East half of the US
- Provide assistance to buyers and vendors for purchasing and accounting issues
- View and exam Reports daily/weekly
STOCK ASSOCIATE
Eddie Bauer
11.2005 - 01.2020
- Receive in Shipment -unpacking, folding and stocking back room and sales floor
- Monthly floor sets
- In-store Shipping- Pull stock and ship orders
- Cashier- performing customer purchases and returns
CODE ADMINISTRATOR
Verizon
07.2007 - 06.2016
- Ensure all sales channels have adequate access to numbering resources for the Northeast Area in order to serve internal and external customers while still complying with state and federal regulations
- Monitor and Forecast number availability by Rate Center for my assigned States
TELEPHONE NUMBER INVENTORY COORDINATOR
Verizon
01.2005 - 07.2007
- Provide assistance to internal departments with releasing, and reserving numbers, as well as assist with LNP and reactivation issues
- Manage and maintain inventory of phone numbers for Northeast Area Markets
EMPLOYEE ACCOUNTS COORDINATOR
Verizon
08.2002 - 01.2005
- SME for all Corporate and Regional employees for the Northeast Area
- Knowledge of company policies and procedures with the ability to effectively communicate and enforce compliance standards to employees
CREDIT & ORDER OPERATIONS SENIOR SPECIALIST
Verizon Wireless
08.2000 - 08.2002
- Process new applications for potential and existing customers
- Review credit applications, complete upgrades, and process price plan changes for Indirect and Direct Agents
- Provide assistance and training to co-workers and new hires
- Special Teams
- Bank Team- Evaluated applications for potential new business accounts utilizing business credit bureaus and financial Institutions
- Relocations Team-Assist customers with transferring cellular service between Verizon Wireless Markets and/or billing systems
- Bankruptcy Review- Provide security deposit review for consumer and business bankruptcy accounts
FLORAL DESIGNER-BOOKKEEPER
Village Flower Shop
12.1998 - 08.2001
- Design arrangements and coordinate orders
- Responsible for monthly billing to all wire services and personal accounts
- Handle customer complaints and resolve problems
- Manage the store periodically and close regularly
Education
Chemical Technology -
County College of Morris
Randolph, NJSkills
- SAP
- ERP
- Peoplesoft
- Data Entry
- Forecasting
- Reporting
- Workflow Manager
- Microsoft Office
- Process Improvement
- Project Support
- Purchasing
Timeline
CUSTOMER EXPERIENCE MANAGER
Michaels Arts and Crafts
10.2020 - Current
PROCUREMENT ANALYST
Verizon
07.2016 - 05.2024
CODE ADMINISTRATOR
Verizon
07.2007 - 06.2016
STOCK ASSOCIATE
Eddie Bauer
11.2005 - 01.2020
TELEPHONE NUMBER INVENTORY COORDINATOR
Verizon
01.2005 - 07.2007
EMPLOYEE ACCOUNTS COORDINATOR
Verizon
08.2002 - 01.2005
CREDIT & ORDER OPERATIONS SENIOR SPECIALIST
Verizon Wireless
08.2000 - 08.2002
FLORAL DESIGNER-BOOKKEEPER
Village Flower Shop
12.1998 - 08.2001
Chemical Technology -
County College of Morris
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